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  • #248704

    Hello
    I have a big slider on my homepage (www.lille-danse.fr)
    I’d like to add a slide and change a text and guess what…
    Since yesterday I can’t modify anything.
    When I click on a layer or on a slider, just nothing happens.
    I’ve tried on Internet Explorer, Mozilla, Google Chrome. Still the same.
    I do all the updates.

    I have :
    wordpress 3.8.1 with enfold

    plugins :
    Akismet Version 2.6.0
    MailPoet Newsletters Version 2.6.2
    MailPoet Newsletters Premium Version 2.6.1
    Redirection Version 2.3.4
    WooCommerce Version 2.1.6
    WordPress SEO Version 1.5.2.6
    WP Super Cache

    Nothing works… and this is really anoying. I have a date out of date in my slider and I can’t change it
    I have to add a new commercial and I can’t do it…

    Thank you for your answer

    Best Regards
    Ophélie

    #248706

    Just adding precisions :
    1) I’ve crossed fingers and changed the out of date info in the database and it worked
    2) I’ve created a new slider and… it works ! It’s only my main slider which can’t be modified. i can’t even copy the options by hand in a new one as I can’t see the options of the corrupted slider (I can’t change the tab that is shown, it only show the first tab)

    Do you have any idea of what to do ?

    #248726

    still me.
    I’ve found 2 errors in the console on the layer admin, for this slider only

    Uncaught ReferenceError: newMediaUploader is not defined admin.js?ver=5.1.1:893
    LayerSlider.openMediaLibrary admin.js?ver=5.1.1:893
    (anonymous function) admin.js?ver=5.1.1:2653
    c load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload,plupload-html5,plupload-f…:3
    p.fireWith load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload,plupload-html5,plupload-f…:3
    x.extend.ready load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload,plupload-html5,plupload-f…:3
    q load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload,plupload-html5,plupload-f…:3

    Uncaught TypeError: Object [object Object] has no method ‘draggable’ admin.js?ver=5.1.1:1106
    LayerSlider.addDraggable admin.js?ver=5.1.1:1106
    LayerSlider.generatePreview admin.js?ver=5.1.1:887
    (anonymous function) admin.js?ver=5.1.1:2649
    x.event.dispatch load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload,plupload-html5,plupload-f…:4
    v.handle load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload,plupload-html5,plupload-f…:4

    #248728

    and sorry but on the faq of layerslider it says that I can’t get help from them as the plugin was bought with another purchase (the enfold theme)

    #249659

    Hey!

    I’m not sure if this will fix the issue but did you try to export the slider and to re-import it again? On the “LayerSlider” admin page search for the “Import & Export Sliders” field – then select your slider and hit the “export” button. Afterwards use the “import” button to import the settings file again.

    Best regards,
    Peter

    #249710

    Well
    I’ve exported it and reimported it, it’s all the same
    I’ve copied the layer from database, created a new one and injected the database data into the new one, and it’s the same
    I’ve created a new one, inspected the database sequence and injected by hand each slide onto database and finally found that slider 2 from the layer was the one which produced exceptions.

    Finally I created a new layer, spent my afternoon making it all by hand, it worked… until I went out from the admin console. Got back 5 minutes later and…. new layer does the same exceptions and I can’t modify it anymore.

    #249711

    If you have any other idea Peter let me know…
    If only I could find which option does the exception.
    I could be ok not to use the incriminated option… until someone does an update on the plugin !

    #250627

    Hi,

    Can you create an administrator account and post it here as a private reply?

    Regards,
    Josue

    #250762

    Hi

    I am having the same problem. I cannot click on slide 2, 3, 4 etc. Also, in the settings, I cannot select the other options.

    I need to launch a site by tomorrow :-(

    Wordpress 3.8.2 with latest Enfold update.

    Please help!

    • This reply was modified 10 years, 8 months ago by nicklee2013. Reason: more information was added
    #250831

    Hi Nick,

    Can you create an administrator account and post it here as a private reply?

    Regards,
    Josue

    #250986
    This reply has been marked as private.
    #251003
    This reply has been marked as private.
    #251436

    Hey!

    Seems to be an issue with the load-scripts.php WP file and Enfold, try increasing the PHP memory limit:
    http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Regards,
    Josue

    #251511
    This reply has been marked as private.
    #251703

    Hi,

    We’ve tried multiple memory limits, now up to 512M which is way more than any site should require, the issue still persists with the bundled layerslider. Is there a way to update the Layerslider portion of the theme manually?

    #251890

    Hi!

    Thank you for the update.

    Can you please deactivate the WP Super Cache plugin? We’ll check it again after that. Also, please download the theme again from your themeforest account then update the config-layerslider folder via FTP.

    Best regards,
    Ismael

    #432042

    Hi,
    I also have the same issues with the layer slider. I’ve got the latest version of enfold. My Slider has got 11 slides and I can’t edit it anymore. The other default sliders work properly. My WP memory is 512 MB. What else can I do?

    Gruß
    Dennis

    #432107

    Please help. It is urgent. Thursday is going live with the site. Thank you

    #432298

    Hi @dennsen,

    Can you please create us a WordPress administrator account? post it here as a private reply.

    Regards,
    Josue

    #432629
    This reply has been marked as private.
    #433059

    Hi!

    Add this line to your wp-config.php file:

    define('CONCATENATE_SCRIPTS', false);
    

    Regards,
    Josue

    #433290

    Hi Josue,

    I did this, but nothing happened.
    I logged out, logged in again and still can’t add any slides. Do you can?

    Regards,
    Dennis

    #433902

    Hi!

    Could you please try to deactivate all plugins to see if one of them is causing a conflict?

    Cheers!
    Rikard

    #433949

    Hi Rikard,
    I found the plugin, which causes a problem. It is the NinjaForms plugin. How can I solve it? I need this plugin!

    Regards,
    Dennis

    #434508

    Hi,

    If you say it only happens with LayerSlider 5, i’d suggest rebuilding that slider from scratch, perhaps some content in a layer is triggering the issue.

    Regards,
    Josue

    #435158

    Hi,
    When I deactivate the NinjaForms plugin, the problem doesn’t occur anymore. So why is there a conflict between those two plugins?

    Regards
    Dennis

    #435545

    Hello,

    It’s kinda weird, i’m unable to reproduce this on my local install (Ninja forms enabled), may be something related to your specific install, perhaps re-installing WordPress could fix it but i think it would be more conveniente to just disable Ninja plugins while editing LS and then re-enable it when you’re done.

    Best regards,
    Josue

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