Viewing 14 posts - 1 through 14 (of 14 total)
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  • September 27, 2018 at 6:47 am #1015124
    mountaintopwebdesign

    I am having an issue where I can see LayerSlider on the sidebar of my website. I try to click on it so I can edit my slides, but it just goes to a blank screen where the LayerSlider editor should be. Do you have any ideas why this might be happening? I need to edit the slide, but I can’t at this point.

    September 27, 2018 at 8:42 am #1015178
    Rikard

    Hey mountaintopwebdesign,

    Thanks for the login details, though they are not working. Could you check and verify please? I’m not sure I understand you question either, where are you clicking exactly to edit your LayerSlider, and which one are you looking to edit? A screenshot might help us understand the problem better.

    Best regards,
    Rikard

    September 27, 2018 at 2:24 pm #1015296
    mountaintopwebdesign
    This reply has been marked as private.
    September 27, 2018 at 4:45 pm #1015380
    Victoria

    Hi mountaintopwebdesign,

    Best regards,
    Victoria

    October 3, 2018 at 6:15 am #1017354
    mountaintopwebdesign
    This reply has been marked as private.
    October 4, 2018 at 3:48 pm #1017947
    Ismael

    Hi,

    It seems to be an issue with your CDN. Please deactivate CDN temporarily and then check the layer slider editor again.

    Best regards,
    Ismael

    October 5, 2018 at 5:51 am #1018127
    mountaintopwebdesign

    How were you able to tell it is the CDN? I have tried turning off the caching and pointing the DNS straight through, but I am seeing no luck. I had my developer setup the website on a local test instance. He said that they were unable to add/edit the slider as well. Any ideas? Is it possible this could be a glitch between the theme and slider?

    October 8, 2018 at 1:01 am #1018736
    Ismael

    Hi,

    How were you able to tell it is the CDN?

    The url inside the private field of my previous reply is being fetched through CDN but it’s not loading properly. (see private field)

    Best regards,
    Ismael

    October 19, 2018 at 6:25 am #1023769
    mountaintopwebdesign

    Hello,
    I wanted to follow up on this thread a bit more. We have tried a number of things to troubleshoot the issue we are facing here. We cloned the website and deactivated every plugin 1 by 1 until none were active. We also turned off the caching by CloudFlare and this didn’t do the trick. However, after doing this, the slider area didn’t work at all as well. I also went to CloudFlare and configured it to turn off the cache and rocket loader.

    It appears that something with that slider doesn’t like the Cloudflare CDN. Do you have other users having the same issues?

    Any ideas on why this may be happening?

    October 22, 2018 at 1:05 am #1024633
    Ismael

    Hi,

    Sorry for the late response. This thread might help.

    // https://kriesi.at/support/topic/layer-slider-and-wpml/#post-989889

    Best regards,
    Ismael

    October 22, 2018 at 6:07 am #1024671
    mountaintopwebdesign

    Hello,
    This thread isn’t relevant as I don’t have any WMPL functions on my site to my knowledge. Do you have any insights as to why Layerslider could be throwing an error in the code that causes CloudFlare to block it?

    Any ideas would be helpful!

    October 23, 2018 at 11:21 am #1025341
    Ismael

    Hi,

    Sorry for the confusion. I was referring to the “Slider markup caching”. Is that enabled?

    // https://cdn.wpml.org/wp-content/uploads/2017/09/Disable-the-use-slider-markup-caching-option.png?x30111

    Best regards,
    Ismael

    October 24, 2018 at 2:40 am #1025717
    mountaintopwebdesign

    I turned that option on, but the problem isn’t on the front end of the site. It is when I go to the individual slider to edit that one when the error pops up. It is only on that page on the backend of the website that I see that error.

    Ideas?

    October 24, 2018 at 2:24 pm #1025900
    Ismael

    Hi,

    I’m not really sure why the layer slider editor is not loading or why it’s returning a 520 error. But I think it has something to do with your cdn. You may need to get in touch with your hosting and cdn provider.

    // https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error

    Best regards,
    Ismael

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