Viewing 13 posts - 1 through 13 (of 13 total)
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  • May 7, 2018 at 9:52 pm #952911
    Commun-IT

    My homepage has an advanced layerslider element, outside of any layout element, that no longer displays after the update to 4.3.1. Doesn’t display if I change the layerslider to the default “Enfold – most beautiful theme” one either. What is the problem here?

    May 9, 2018 at 4:51 am #953668
    Rikard

    Hey Commun-IT,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 6, 2018 at 5:03 am #967618
    Commun-IT

    We narrowed it down to a conflict between the layerslider and the blog posts element. When this element is removed from the homepage, the layerslider displays fine. The update to 4.4.1 doesn’t change anything. To re-add the blog posts element, use the “blog posts homepage” template item I saved. Thanks!

    June 6, 2018 at 5:05 am #967619
    Commun-IT

    sorry wrong password. real one is in private content.

    June 7, 2018 at 5:48 am #968179
    Rikard

    Hi,

    Thanks for the login details, though the default login pages are returning 404 errors. What is the URL of your login page?

    Best regards,
    Rikard

    June 7, 2018 at 9:09 pm #969786
    Commun-IT

    Hello, the link is in the private content section.

    June 9, 2018 at 5:48 am #970267
    Rikard

    Hi,

    Thanks for that, though the LayerSlider on your front page is displaying fine on my end. Did you manage to get it working? If not then please try clearing your browser cache and reload the page or check in an incognito window using Chrome.

    Best regards,
    Rikard

    June 13, 2018 at 8:25 pm #972459
    Commun-IT

    Hi,
    No, I removed the blog posts element and the layerslider displays only when that is removed. I put back the blog posts element on the english side, and the layerslider doesn’t display now. I’ll leave it this way (blogposts and no layerslider on EN, no blogposts and layerslider works on FR) for now if that helps with your troubleshooting. Thanks!

    June 14, 2018 at 9:32 am #972711
    Rikard

    Hi,

    Ok, thanks for the feedback and sorry for the problems. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    June 20, 2018 at 8:28 pm #975457
    Commun-IT

    Hi, Yes, I’m looking for further help, I thought that was expressed in my last message. The layerslider does not display when there is a blog posts element on the same page, and we need both! Thanks!

    June 21, 2018 at 4:35 pm #975847
    Victoria

    Hi Commun-IT,

    Best regards,
    Victoria

    July 4, 2018 at 6:51 am #980933
    Commun-IT

    Hi, there’s no video in the slider. Thanks for identifying this. It’s strange that the error only appears when the blog element is active on the same page. Is there anything I can do to fix it?

    July 4, 2018 at 4:19 pm #981283
    Nikko

    Hi Commun-IT,

    I have created a Test page and it seems weird that it’s working fine without blogposts but doesn’t display when combined with blogposts which the error starts appearing.
    Can you try to disable all plugins and clear cache and check if the it works properly especially plugins that is related to blog/posts? if it does enable the plugins one by one to know which is causing the issue. If it doesn’t please give us ftp access, to check further.

    Best regards,
    Nikko

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