Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • March 15, 2017 at 11:53 am #761333
    Filosophie

    The theme update of Enfold created an issue with my layerslider (update of layerslider was included in the theme update):
    the buttons on my Layerslider layers moved up. Please check as example https://www.jktranslate.com/en/business-translations/

    As you can see the buttons are moved up. In the backend at LayerSlider it looks fine. Only on the frontend it is wrong now. How can I fix this issue?

    March 17, 2017 at 1:26 pm #762468
    Yigit

    Hey Filosophie,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Yigit

    March 17, 2017 at 5:41 pm #762607
    Filosophie

    hereby the necessary information

    March 19, 2017 at 6:47 pm #763278
    Filosophie

    I put the older version of the slider back online because my client ask this, The new version was not working.

    Now the slider is not working on mobile: image is too small, also the text in the slider is too small.
    in the backend the responsive mode is enabled.

    Can you look into that?

    March 22, 2017 at 3:02 pm #764805
    Andy

    Hi,

    try this inside Quick CSS field:

    @media only screen and (max-width: 767px) {
.ls-l-1 {
font-size: 16px !important;
line-height: 16px !important;
}}

    and adjust as needed.

    However, we recommend to work with the newest version. Send us a precise link where we can see the issue with the new version of LayerSlider.

    Best regards,
    Andy

    March 22, 2017 at 3:07 pm #764807
    Filosophie

    Hello Thanks for your feedback, but my buttons are still not right on the mobile version/
    They need to be bigger on mobile devices. please check.

    March 24, 2017 at 1:11 pm #766116
    Filosophie

    Any update for this issue? My client is waiting for a sollution for this issue.
    As said: on mobile the responsive mode is not working well. The buttons dont look good on the mobile slider.
    Ex: https://www.jktranslate.com/en/business-translations/

    March 24, 2017 at 2:16 pm #766184
    Andy

    Hi,

    add this code as well:

    a.ls-l p {
font-size: 9px !important;
margin-top: 32px !important;
}

    Best regards,
    Andy

    March 24, 2017 at 2:30 pm #766197
    Filosophie

    Hi Andy

    thanks for your code , but still the responsiveness is not right. Please check again on mobile https://www.jktranslate.com/en/business-translations/

    1. checkbox images in slider dont align with text
    2. buttons in slider dont align well

    FYI:
    1. this slider was working well before the theme update!
    2. in the backend in the LayerSlider all the banners look OK.
    3. Lanscape mode is OK now, only portrait mode has the issues i mentioned.

    • This reply was modified 7 years, 8 months ago by Filosophie.
    March 27, 2017 at 11:55 am #767357
    Andy

    Hi,

    you’re using an old version of the theme and it’s best to update and use the newest one instead.

    However, try to add this code:

    a.ls-l p {
font-size: 10px !important;
padding: 7px !important;
line-height: 12px !important;
width: 29px !important;
}

    Best regards,
    Andy

    March 27, 2017 at 12:17 pm #767364
    Filosophie

    I have updated everything to the latest version: now it is worse!! Now the slider is wrong on mobile + desktop version!!!
    Please help us solving this issue, as the client is waiting for weeks now to have the banner right!

    March 27, 2017 at 6:49 pm #767622
    Andy

    Hi,

    remove any custom code you’re using to check if one is causing this issue (functions.php and any CSS code).

    Also I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily switch off the caching of your site? Then deactivate your caching plugin, as well as all other plugins. Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.

    Best regards,
    Andy

    March 28, 2017 at 10:05 am #768005
    Filosophie

    Hi Andy
    I did all the steps you have asked me.
    Unfortunately these steps did not help resolve the issue: The text in the slider is not aligned with the image checkboxes + the buttons are not right,

    EDIT checking child theme now, there is also CSS code

    best regards,
    Alain

    • This reply was modified 7 years, 8 months ago by Filosophie.
    March 28, 2017 at 10:28 am #768016
    Filosophie

    When I delete the Child theme CSS then it is working on the desktop version. Its not working on the Mobile version.
    Strange thing is that in the child CSS there is no layerslider code.

    March 29, 2017 at 2:24 pm #768823
    Andy

    Hi,

    so seems some code inside your child theme is causing it. Go ahead and find out which one exactly, by removing them one by one.

    Best regards,
    Andy

    March 29, 2017 at 2:29 pm #768826
    Filosophie

    I did that but it did not help me. It only works when i completely remove everything in child CSS. But removing step by step does not help.
    Any help in this is appreciated!

    March 31, 2017 at 10:27 am #769833
    Filosophie

    did you get a chance to help me find what CSS in the child theme is causing this> As said: removing step by step did not help me find the sollution.

    March 31, 2017 at 10:31 am #769842
    Filosophie

    You can cancel my last message. You can close this post.

    March 31, 2017 at 2:25 pm #769966
    Andy

    Hi,

    glad you could find a solution.

    Let us know in a new ticket if you have some more questions about the theme.

    Best regards,
    Andy

  • Author
    Posts
Viewing 19 posts - 1 through 19 (of 19 total)
  • The topic ‘layerslider issues after update’ is closed to new replies.