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Viewing 13 posts - 1 through 13 (of 13 total)
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  • March 10, 2016 at 5:54 pm #596424
    ryan.thames

    I am developing a site and using LayerSlider. Each night, the images disappear and I have to go into the settings and change the option to Use relative URLs and it fixes it. The problem seems to be that the images are being called via HTTPS and not HTTP. If you copy the images that are missing and take out the “S” then they appear.

    March 10, 2016 at 5:59 pm #596430
    Andy

    Hi ryan.thames!

    talk to your SSL host about it and tell them not to block it. Are you using any SSL plugin for WordPress?

    Best regards,
    Andy

    March 10, 2016 at 7:25 pm #596518
    ryan.thames

    Thank you for your response Andy. We are not using any SSL plugins and the site is not HTTPS. We do not have an SSL certificate. Do you know the best way to force LayerSlider to pull the images in via HTTP?

    March 15, 2016 at 11:10 pm #598677
    Andy

    Hi!

    not sure what’s going on, but Layerslider is not forcing HTTPs by default. Try to deactivate all plugins, to check if one is causing this issue. If that does not help there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Regards,
    Andy

    September 9, 2016 at 4:00 am #683952
    SAdesignsUnltd

    Was there a fix for this? I have the exact same problem.

    September 10, 2016 at 8:12 am #684444
    Rikard

    Hi @SAdesignsUnltd,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    September 13, 2016 at 8:39 pm #686012
    SAdesignsUnltd

    Here you go Rikard. I tried switching the settings to not Use relative URLs. That didn’t work. It only happens once in a while and varies the slider.

    September 13, 2016 at 8:42 pm #686013
    SAdesignsUnltd

    Also, when you go back to the slider that isn’t working and click save it then shows the images.

    September 13, 2016 at 8:55 pm #686020
    Basilis

    Hi!


    @SAdesignsUnltd     can you please let us know if you are also under https or not?

    Best regards,
    Basilis

    September 13, 2016 at 9:02 pm #686023
    SAdesignsUnltd

    Hi Basilis, we aren’t. I just updated the theme to the latest also. I honestly don’t know why it keeps trying to switch on some of them.

    September 16, 2016 at 8:25 am #687306
    Ismael

    Hi!

    We tried to access the site but the login credentials aren’t working. Please check. Which specific images are disappearing?

    Best regards,
    Ismael

    September 16, 2016 at 9:55 pm #687744
    SAdesignsUnltd

    Hi Ismael, yes, I had just deleted the access since I had not heard back from anyone after I created it 3 days ago. I can create it again. As for the sliders it just depends. Here is one that is doing it now.

    Eria Round

    Eria Square

    ZINNIA 1800i

    ZINNIA Punch

    and these were all woking yesterday when I checked

    I Just turned off Use slider markup caching in advanced and saved and now they seem to be working. Not sure if it’s because it reserved the sliders because if you go into the slider that isn’t working and hit save it works again. Hopefully this fixes the issue.

    September 20, 2016 at 2:22 pm #689235
    Andy

    Hi,

    caching is usually causing issues with images. So make sure to switch off any caching, afterwards clear browser cache and hard refresh a few times. Glad if it’s fixed for you! Let us know in a new ticket if you have some more questions about the theme.

    Best regards,
    Andy

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