Viewing 28 posts - 1 through 28 (of 28 total)
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  • March 7, 2018 at 5:10 pm #923142
    smulligan

    Wordpress is the latest version. It says our theme is the latest version but all of the sudden we’re getting these errors on the plug-in page. Please let me know how we can fix this:

    /public_html/wp-content/plugins/home/username/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/layerslider.php): failed to open stream: No such file or directory in /home/username/public_html/wp-includes/functions.php on line 4834

    Warning: fread() expects parameter 1 to be resource, boolean given in /home/username/public_html/wp-includes/functions.php on line 4837

    Warning: fclose() expects parameter 1 to be resource, boolean given in /home/username/public_html/wp-includes/functions.php on line 4840

    March 7, 2018 at 6:14 pm #923172
    sk8tertez
    This reply has been marked as private.
    March 8, 2018 at 6:24 am #923566
    Rikard

    Hi,

    If you are not using the LayerSlider then you can deactivate it by adding this to your child theme functions.php file:

    add_theme_support('deactivate_layerslider');

    Best regards,
    Rikard

    March 8, 2018 at 4:56 pm #923949
    sk8tertez
    This reply has been marked as private.
    March 8, 2018 at 9:52 pm #924119
    smulligan

    What is the best way to move over all the configurations to the child theme? I exported/imported the theme options but it didn’t move all of the configurations. I also tried a full back up but it just reverted back to the main theme.

    • This reply was modified 6 years, 9 months ago by smulligan.
    March 8, 2018 at 10:32 pm #924150
    sk8tertez
    This reply has been marked as private.
    March 9, 2018 at 8:14 pm #924695
    Basilis

    Hi,

    I am sorry but I might be loosing it somewhere.
    Is it the same user under different accounts?

    Best regards,
    Basilis

    March 12, 2018 at 2:30 pm #925528
    sk8tertez
    This reply has been marked as private.
    March 12, 2018 at 3:20 pm #925548
    smulligan
    This reply has been marked as private.
    March 13, 2018 at 8:21 am #925920
    Rikard

    Hi smulligan,

    Sorry for the confusion, we can’t really stop other users from disrupting threads like this unfortunately. I had a look at your site but I can’t see any error messages on the LayerSlider page (in private). Where exactly are you seeing these messages? If you could post a screenshot then it would be helpful.

    Best regards,
    Rikard

    March 13, 2018 at 8:21 am #925921
    Rikard

    Hi sk8tertez,

    Please open your own thread.

    Best regards,
    Rikard

    March 13, 2018 at 6:04 pm #926173
    smulligan
    This reply has been marked as private.
    March 14, 2018 at 5:46 am #926403
    sk8tertez
    This reply has been marked as private.
    March 14, 2018 at 7:22 am #926444
    Rikard

    Hi Susanne,

    Thanks for the feedback. I’m not sure which version of the theme you are running since you have edited the information in style.css, could you make sure that you are running the latest version of the theme (4.2.6)? http://kriesi.at/documentation/enfold/updating-your-theme-files/. If that is not the problem then please try to deactivate all plugins to see if there is a conflict coming from any of them.

    Best regards,
    Rikard

    March 14, 2018 at 7:31 am #926449
    sk8tertez
    This reply has been marked as private.
    March 16, 2018 at 3:58 am #927865
    Ismael

    Hi,

    Rikard was referring to the theme version, not the layer slider’s. Please upgrade the theme to version 4.2.6.

    Best regards,
    Ismael

    March 19, 2018 at 6:46 pm #929225
    sk8tertez
    This reply has been marked as private.
    March 21, 2018 at 6:24 am #930332
    Ismael

    Hi,

    @sk8tertez: What do you mean by “Layover Slider”? How can we reproduce the issue on your site? I can’t see any errors in the dashboard or in the frontend. Please create your own thread.

    @smulligan: The “simply history” plugin is causing the issue. Please deactivate it.

    Best regards,
    Ismael

    March 21, 2018 at 9:59 am #930457
    sk8tertez

    Look Dude,

    I upgraded the LayerSlider WP to the newest upgraded weeks ago. Hopefully it fix the issue & it didn’t. If you actually go into my site to the LayerSlider WP, you would see the issue.

    You Click on TrueHome, It goes to a white page where you cann’t edit the TrueHome. I’ve been going back n’ forth with you guys & no one is fixing the damn issue. I pay for this & I want this fix ASAP – thanks

    • This reply was modified 6 years, 9 months ago by Basilis.
    March 22, 2018 at 8:44 pm #931618
    Basilis

    Hi,

    I removed your credentials from the post – for security reasons – please create a ticket and add them there.
    We also sorry if you feel a bit pissed with the situation, I assure you we make the best to solve the problems.

    Best regards,
    Basilis

    March 23, 2018 at 2:21 pm #931978
    smulligan
    This reply has been marked as private.
    March 24, 2018 at 7:44 am #932242
    Victoria

    Hi smulligan,

    Sorry about that.

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    March 27, 2018 at 12:17 am #933253
    sk8tertez
    This reply has been marked as private.
    March 27, 2018 at 9:44 am #933505
    Victoria

    Hi sk8tertez,

    Please start a separate thread, post your credentials there, this got very confusing.

    Best regards,
    Victoria

    March 27, 2018 at 6:03 pm #933788
    sk8tertez
    This reply has been marked as private.
    March 28, 2018 at 10:30 am #934097
    Victoria

    Hi sk8tertez,

    You can start a new thread here

    Enfold

    If you need further assistance please let us know.
    Best regards,
    Victoria

    January 21, 2019 at 7:13 pm #1056852
    sk8tertez

    Where do I create a new ticket to get help – thanks

    January 22, 2019 at 7:52 am #1057085
    Rikard

    Hi sk8tertez,

    You can use the huge blue button on top of the Enfold sub-forum or this link.

    Best regards,
    Rikard

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