Tagged: 

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #926409

    Hello,

    We are receiving 3 404 errors relating to our LayerSlider. We just updated to the latest 4.2.6 version. 2 of the errors are for skin.css and 1 is for nothumb.png. It seems like it’s putting the absolute path of the website right in the middle of the file URL? It’s very odd. Any help is appreciated.

    Thanks,
    Chris

    #926628

    Hey Chris,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #926646

    Hey Rikard,

    Temp login details below.

    Thanks,
    Chris

    #927105

    Hi,

    Thanks for that, I see the same thing on my end. It looks like it’s trying to point to a local file: C:/folder/folder/file.ext. Did you transfer the site from a local install? Some of the paths might have been corrupted. Could you try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    #927385

    Hey Rikard,

    I went ahead and re-downloaded and re-uploaded via FTP the theme files. No luck.

    Thanks,
    Chris

    #927948

    Hi,

    Did you transfer the site from your localhost? How did you transfer it? This is the correct directory or url.

    enfold/config-layerslider/LayerSlider/static/layerslider/skins
    

    Best regards,
    Ismael

    #928152

    Hey Ishmael,

    We’ve had this site at the same host for 5+ years. Hasn’t moved. All we’ve done over the years is update the theme. We’ve been a long time Enfold user.

    Thanks,
    Chris

    #929482

    Hi,

    Thank you for the update. I’m not really sure why that directory is appended to the url.

    
    lsjQuery("#layerslider_3").layerSlider({sliderVersion: '6.6.7', allowFullscreen: false, hideUnder: 479, pauseOnHover: 'disabled', skin: 'v6', globalBGAttachment: 'fixed', navStartStop: false, showBarTimer: true, showCircleTimer: false, skinsPath: 'https://www.cincinnatiwebtec.com/wp-contentC:/Inetpub/vhosts/cincinnatiwebtec.com/'});
    

    Please edit the slider then go to the Slider Settings > Appearance panel. Set the “Skin” to “No Skin”.

    Best regards,
    Ismael

    #929494

    Thank you! That did work. However, we do manage a few other sites with Enfold on it with similar sliders that are producing the same error. Is this a known bug with the Layerslider?

    I noticed the Layerslider plugin is a few versions ahead of what you all are packaging in the theme. Any plans to upgrade?

    Thanks,
    Chris

    #930280

    Hi,

    However, we do manage a few other sites with Enfold on it with similar sliders that are producing the same error

    It seems to be unique on your server or installation. We can’t reproduce the issue on our own installations.

    Any plans to upgrade?

    Yes, we will include the latest version of the plugin if proven stable.

    Best regards,
    Ismael

    #930812

    I’m having an error with the layerslider too?

    I just updated to the latest version of Enfold.

    #930823

    I fixed it! If anyone else has this issue, just go into your layerslider, open one, save it. Fixed. Errors disappear.

    #931296

    Hi BrendaSarg,

    Glad you got it working for you! And thank you for sharing. :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

Viewing 13 posts - 1 through 13 (of 13 total)
  • You must be logged in to reply to this topic.