Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 5, 2017 at 7:55 am #755852
    kazeko

    I’ve just updated Enfold 4.0.2, and then my pages which have advanced layer slider has become black pages.
    I added missing images you mentioned (http://kriesi.at/documentation/enfold/missing-layerslider-images/), though I didn’t use default sliders, but it didn’t work.
    Also, I cannot edit LayerSlider, because the edit page isn’t appeared.
    I deleted advance layer slider, and the page is displayed.
    How do I need to do to fix the problem.

    March 6, 2017 at 8:09 am #756209
    Rikard

    Hey Ayumi,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 6, 2017 at 9:38 am #756266
    kazeko

    Thank you for your help. The temporary admin login is below;
    I have found the message from the plugin, that “Server configuration issues detected!” and it says php problem. But my server is 　5.6.x .

    March 7, 2017 at 7:23 am #756799
    Rikard

    Hi,

    Thanks for that, though I get a 403 forbidden error on the login page. Are you running any IP blocking plugins maybe? Here are some suggestions on trouble shooting the Layer Slider: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#troubleshooting

    Best regards,
    Rikard

    March 7, 2017 at 8:29 am #756830
    kazeko

    I’m sorry to bother you. Please try to log in below;

    March 8, 2017 at 7:05 am #757512
    Rikard

    Hi,

    Sorry but I’m still getting a 403 error, could you try disabling any ip-blocks you might have active?

    Best regards,
    Rikard

    March 8, 2017 at 11:13 am #757698
    kazeko

    I’m sorry again. I’ve just deactivated IP-blocking. Please try to log in again.

    March 9, 2017 at 3:23 pm #758393
    Rikard

    Hi,

    Thanks for that, it’s working now. You are getting this error message in the LayerSlider:

    phpQuery, an external library in LayerSlider, have unmet dependencies. It requires PHP5 with the following extensions installed: PHP DOM extension, PHP Multibyte String extension. Please contact with your hosting provider to resolve these dependencies, as it will likely prevent LayerSlider from functioning properly. This issue could result a blank page in slider builder.

    Could you contact your hosting provider about that?

    Best regards,
    Rikard

    March 13, 2017 at 10:10 am #759899
    kazeko

    Thank you for your advice.

    March 14, 2017 at 5:51 am #760426
    Rikard

    Hi,

    Glad we could help and sorry for the problems. We’ll keep the thread open in case you should need any further help on the topic.

    Best regards,
    Rikard

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