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  • #972496

    It says “Not Activated” in backend and upon import of the demo theme the slider doesn’t work on any homepage that uses it. I cannot download any sliders from the template store in the plugin. I have an up-to-date wordpress and theme install and I’m using php 7.

    I’m using the child theme provided with the enfold theme, could that be it?

    Thanks in advance,
    Karisa

    #972499

    I should mention too, that I have tried inputting my purchase code I received from enfold theme purchase. It gives me this:

    “Your purchase code appears to be invalid. Please take special care to enter it correctly without accidentally including spaces or other additional characters. Please note, you can’t activate LayerSlider with your theme’s purchase code. This also can be a temporary issue in our services. In that case please try it again in a few hours.”

    #972522

    provided login info.

    #973183

    Hi antonsport,

    The purchase code you have is only valid for Enfold and not for the bundled layerslider plugin.
    If you want to unlock those premium features you would need to purchase the layerslider plugin in themeforest.
    You should still be able to use layerslider properly and can import free templates except for those premium features.

    Best regards,
    Nikko

    #973391

    Thank you for your reply. I have tried importing the free templates but it seems to get stuck on the importing screen. It says “importing please wait” and never finishes. If you log in you can see what I’m talking about. Also, none of the sliders in the theme work. They are all broken. Please help.

    Thanks,
    Karisa

    #973990

    Hi Karisa,

    Best regards,
    Victoria

    #975405

    Thanks Victoria, that worked! I enabled phpzip and fixed the max upload limits. Now the sliders show up just fine on the website.

    #975641

    Hi,
    Unless there is anything else we can assist with, shall we close this then?

    Best regards,
    Mike

Viewing 8 posts - 1 through 8 (of 8 total)
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