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  • March 26, 2020 at 10:17 pm #1198170
    ashley_carloni

    I created a LayerSlider with a background video for my client’s Enfold website http://www.horizoneventgroup.com/

    The video is set to autoplay and has been functioning properly on mobile until a few days ago. I have found outdated support articles that claim that mobile browsers do not support autoplay, but my research shows that most of them now support autoplay if a video is muted, which mine is. Plus, I’ve seen it autoplay on my iPhone everyday until a few days ago.

    Thank you,

    Ashley

    March 28, 2020 at 4:05 pm #1198616
    Victoria

    Hey ashley_carloni,

    The video took a while to load on my mobile, but when it was ready it started playing automatically on my iPhone.

    Could you please clear the cache, check again and get back to us.

    Best regards,
    Victoria

    March 28, 2020 at 8:17 pm #1198671
    ashley_carloni

    Ah yes, I see that it’s working now that I’ve cleared my cache. Thank you! It is slow because I had to upload the video rather than embed it from Youtube. My client didn’t like how the Youtube video went to black and showed a loading symbol before looping. Is there any way around that?

    March 29, 2020 at 4:32 pm #1198855
    Victoria

    Hi ashley_carloni,

    Glad you got it working for you! :)

    Youtube videos do not always load faster, so you might want to stay with that.

    If you need further assistance please let us know.

    Best regards,
    Victoria

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