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  • September 10, 2014 at 11:09 am #316411
    maxmanner

    Hi, I hope you could help me.
    If you take a look at my site you will see that layerslider in homepage works fine in all browsers except internet explorer.
    The matter is that my customer uses explorer on his pc! :(

    When you load the home page you will see that it doesn’t load the three images but just some of them and if you refresh it loads everytime in a different way and that is going me crazy!

    Can you help me?

    I’ve already tried to deactivate all plugins and it still act like that.

    P.S.
    A side question:
    Is it possible to add an option to put the Secondary menu in the main header on the right side like the social_icons?

    • This topic was modified 10 years, 2 months ago by maxmanner.
    September 11, 2014 at 9:38 am #317224
    maxmanner

    please, is there someone who could help me? :D

    September 11, 2014 at 2:10 pm #317378
    Yigit

    Hey!

    1- You are currently not using the latest version of Enfold. Please update the theme to the latest version 2.9.2 via FTP – http://vimeo.com/67209750
    New version comes with updated version of LayerSlider
    2- Please add following code to Quick CSS in Enfold theme options under General Styling tab and adjust the position as needed

    nav.sub_menu {
position: relative;
top: 100px;
left: 40px;
}

    Best regards,
    Yigit

    September 11, 2014 at 3:41 pm #317447
    Guenni007

    And by the way – your customer doesn’t use IE 8 ?

    September 11, 2014 at 3:53 pm #317454
    maxmanner

    Thank you very much Yigit.
    I updated my theme but it still doesn’t work properly on IE.

    Can you suggest something else?

    Regards

    • This reply was modified 10 years, 2 months ago by maxmanner.
    September 11, 2014 at 4:07 pm #317467
    maxmanner

    @Guenni007

    my customers use IE11 on a laptop and IE8 on a pc…

    September 12, 2014 at 7:09 am #317887
    Ismael

    Hi!

    I just checked the site using IE11 emulation tool to check the site on IE8. The 3 images show up fine. Maybe the client’s browser is running on compatibility mode.

    Cheers!
    Ismael

    September 16, 2014 at 2:57 pm #319893
    maxmanner

    Hi, I’m sorry but I’m still having the same problem and my customer is definitely not happy!
    I tried all I could imagine but layerslider still doesn’t work on IE.
    Do I have to change my slider?
    I hope you will answer asap, I have to tell something to my costumer.
    Regards
    Max

    September 19, 2014 at 3:53 am #321640
    Devin

    Hi!

    I’m getting an error with Magic Zoom when viewing the site. Not sure if there is a conflict there but it would be the first thing I would try deactivating to see if that is the root cause.

    Cheers!
    Devin

    September 20, 2014 at 11:07 am #322298
    maxmanner

    It has been the first plugin I deactivated when I got this trouble but nothing changed.

    September 23, 2014 at 11:45 am #323593
    maxmanner

    Ok, this is my last attempt, I’d like to have some support if you can because I purchased your theme to make it easyer but It seems that it doesn’t work on IE.
    If you take a look at http://www.stamerramadeinitaly.it using IE youìll see that the 3 images won’t show… sometimes you will see two of them, sometimes one and sometimes none of them.
    It’ about two weeks since I looked for a solution but nothing came on my mind.
    Thank you very much, I hope you will fix it, otherwise I think I’ll have to change my theme.
    Max

    September 24, 2014 at 9:09 am #324100
    Ismael

    Hey!

    I’m sorry but this is what your site look like on IE.

    Did the client set the browser to compatibility mode? If yes, please tell to try to disable it. If it doesn’t work, please post the login details here. We would like to check it.

    Cheers!
    Ismael

    September 24, 2014 at 11:12 am #324162
    maxmanner
    This reply has been marked as private.
    September 25, 2014 at 3:54 am #324763
    Ismael

    Hey!

    You’re using Enfold version 2.9.2. Please upgrade to WordPress 4.0. Can you please give us access to the plugins? We would like to deactivate the plugins while working on the site, if that’s alright.

    Regards,
    Ismael

    October 13, 2014 at 11:11 pm #335224
    mtamony
    This reply has been marked as private.
    October 18, 2014 at 3:34 am #337568
    Josue

    Hey @mtamony!

    Your site looks fine on my end (IE11 / Win7): http://screencast.com/t/FE5zBMZp

    Can you post a screenshot of your view? also, have you tried checking it on another computer?

    Regards,
    Josue

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