Viewing 10 posts - 1 through 10 (of 10 total)
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  • January 6, 2017 at 4:03 pm #730391
    PeterVJ1971

    Dear Enfold-team,

    We have moved our page from one domain (test) to another (live) but we can get our front page LayerSlider WP to work. Actually the LayerSlider seems to cause that the front page doesn’t load (but only the top menu). On mobile units nothing but the logo and the top header loads (but no mobile menu)

    Can you please inform what to do?

    Please see link to page with “broken” LayerSlider in the private content section.

    Best regards

    Peter

    January 7, 2017 at 7:18 am #730613
    Rikard

    Hi Peter,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    January 9, 2017 at 9:45 am #731017
    PeterVJ1971

    Hi Rikard,

    In the private content you can now find a user and logon link.

    Thanks in advance.

    Best regards

    Peter

    January 9, 2017 at 2:09 pm #731129
    Rikard

    Hi,

    Thanks for the login details, I’m not sure what going wrong there, there are no error messages at all it seems. Nothing is rendered on the the page if the Layer Slider is present, but all content seems to display fine once it’s removed. Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    January 11, 2017 at 2:32 pm #732062
    sundvision

    Hi – Im having the same issue – everythings works until layered slider in on page – page render breaks – only menu shows. Did a fresh re-upload through FTP – didn’t help. Any news on this issue ?

    January 11, 2017 at 2:42 pm #732065
    PeterVJ1971

    Hi,
    We also tried re-freshing the installation, but unsuccessfully.
    As soon as the LayerSlider is inserted into a page the page content does not load at all (only the menus and headers)

    January 12, 2017 at 7:55 am #732519
    Vinay

    Hi!

    1. Please uninstall the LayerSlider by adding the code mentioned in this link http://kriesi.at/documentation/enfold/deactivate-the-layerslider-plugin/

    2. Access the LayerSlider folder via FTP in wp-content\themes\enfold\config-layerslider

    3. Delete all the layerSlider files and download a fresh copy of the theme files from themeforest and upload only the Layer Slider files to the same location.

    4. Re-activate the Layer Slider by removing the code from functions.php file.

    Please let us know if this helps.

    Regards,
    Vinay

    January 12, 2017 at 1:22 pm #732631
    Yigit

    Hey!

    Please contact your hosting provider and ask them to downgrade PHP version from 7.1.0 to 7.0.x and that should help.
    We have informed our devs regarding the issue.

    Best regards,
    Yigit

    March 2, 2017 at 10:07 pm #754641
    ashlandwebsites

    Hi
    We are still having this problem with 4.0.2. I tried installing a new version manually from themeforest with no luck. I had to revert to an older version of the theme. Could you please let us know when this is resolved?
    Thanks very much”
    David

    March 4, 2017 at 7:49 am #755516
    Rikard

    Hi David,

    We’ll try to get it fixed as soon as possible.

    Best regards,
    Rikard

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