Viewing 7 posts - 1 through 7 (of 7 total)
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  • June 8, 2016 at 11:43 pm #645138
    1039 Online

    The layer slider on the home page won’t loop. Start Slideshow turned on. Loops is set to 0. I tried turning off the “Force the number of loops” but it didn’t change what the slider did.

    June 9, 2016 at 9:43 am #645330
    Rikard

    Hey 1039 Online,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

    June 9, 2016 at 4:16 pm #645521
    1039 Online

    See private content

    June 12, 2016 at 4:04 pm #646935
    Andy

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    Best regards,
    Andy

    June 13, 2016 at 4:25 pm #647469
    1039 Online

    Sorry the user wasn’t set as Admin. I changed it so it is now an admin role.

    June 14, 2016 at 8:25 am #647840
    Rikard

    Hi,

    Looks like you are running version 3.5.4 of the theme, could you try updating to the latest version, 3.6.1, please?

    Thanks,
    Rikard

    June 15, 2016 at 4:51 pm #648725
    1039 Online

    Hi, Rikard. I updated the them. However, I think the problem was that the video on the last slide was longer than the duration of the slide. The slider really did loop (at least after the theme update), but it took awhile. I shortened the video and now the slider loops sooner. Thanks.

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Viewing 7 posts - 1 through 7 (of 7 total)
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