Viewing 10 posts - 1 through 10 (of 10 total)
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  • September 5, 2018 at 9:35 am #1005937
    mike.rav

    Hi,

    I am facing the following issue:

    On this website: http://netinfopay.eu i have added a layer slider on top with a video uploaded (.mp4 – 50MB).

    This website consists of 2 pages (Consumer & Merchant).

    When i load the home page which is Consumers, the video won’t play/load. It just shows a black area.

    But when i go to Merchant page and then go back to Consumers, the video plays just fine.

    I really do not know why.

    I am placing all website’s details in the private content area, so that you can debug the issue.

    You are free to do any necessary changes as long as the content won’t be affected.

    The enfold version installed it the latest one (4.4.1)

    Thank you

    September 5, 2018 at 8:59 pm #1006315
    Basilis

    Hey mike.rav,

    Your page does not load I get errors – connection interupted.

    Best regards,
    Basilis

    September 6, 2018 at 4:45 am #1006426
    mike.rav

    Hi,

    From what i can tell, the page loads just fine.

    What error do you get? Did you by any chance had many unsuccessful login attempts? If so, you ip address could have been blocked. In that case please provide me with your ip address in order to add it in our whitelist.

    I am also placing the login details in the private content box again, just in case i missed something earlier.

    Thank you

    September 9, 2018 at 10:40 am #1007566
    Rikard

    Hi,

    Sorry for the late reply. I wanted to check the backend of your site but the login details are not working. Could you check and verify please?

    Best regards,
    Rikard

    September 9, 2018 at 12:07 pm #1007574
    mike.rav
    This reply has been marked as private.
    September 9, 2018 at 3:10 pm #1007602
    Rikard

    Hi,

    Thanks for that, the last character was the issue. I got in now, though I can’t reproduce the problem you are describing. The video loads on first load on the Consumer page on my end using Chrome. I couldn’t see a video on the other page though. What exactly do we need to do to reproduce the results you are getting?

    Best regards,
    Rikard

    September 9, 2018 at 3:38 pm #1007614
    mike.rav

    Hi,

    The issue is that the majority of the users cannot see the video on the home page (consumers). For some reason only black screen is shown on the video section. Those users have to go to the merchants page and then back to the home page in order to see the video.

    Really awkward situation!

    September 10, 2018 at 6:34 am #1007765
    Rikard

    Hi,

    Thanks for the feedback. I’m seeing the same thing on my end today, it was oddly enough working yesterday though. What happens if you add it as a background to a Color Section element instead?

    Best regards,
    Rikard

    September 10, 2018 at 8:45 am #1007808
    mike.rav

    Hi,

    I added the video using a colour section. It works fine in desktop. But in mobile it center crops the video and it also adds a black area on top and bottom of the video area.

    How we can overcome this issue?

    Thanks

    September 11, 2018 at 7:32 pm #1008544
    Basilis

    Hi,

    Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

    Best regards,
    Basilis

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