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I have just noticed my video background in my layer slider does not work in chrome but works in Safari and all apple devices. Can you please help
Hey apremierdj,
It’s because of Chrome’s new auto-play policy: https://developers.google.com/web/updates/2017/09/autoplay-policy-changes
Best regards,
RikardHi apremierdj,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi apremierdj,
I apologize for the late response.
Can you try to check again? it should be working now, chrome seems to let the video play if it’s set to muted.
Hope it’s all good.Best regards,
NikkoHi apremierdj,
Go to the video layer you created, go to the textarea below Video/Audio (under Content tab), you’ll see this code generated:
<video width="640" height="360" preload="metadata" controls>I just added muted after controls
<video width="640" height="360" preload="metadata" controls muted>And that fixed it.
Best regards,
Nikko
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