Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 19, 2023 at 4:48 pm #1394410
    getfletch

    I’m getting a white space at the top of every page including the LayerSlider.

    Tried the fix
    Theme Options and at the bottom of this page > Select Your Editor> choose Use WP Classic Editor. Then go back to the pages and open, then update, the slider works.
    I have some pages that still say Edit Page (Block Editor) THOSE pages will not show the slider. I don’t know how to get them off of Block Editor…

    • This topic was modified 1 year, 11 months ago by Yigit. Reason: fixed the typo in username
    January 19, 2023 at 4:57 pm #1394412
    Yigit

    Hey,

    Could you please share a page where we can see the issue? I checked the page I shared in private content field I do not see any whitespace on top.

    Also, please make sure that you are using Advanced Layout Builder > Media Elements > Advanced Layer Slider element to display your Layerslider instead of using a shortcode.

    Best regards,
    Yigit

    January 19, 2023 at 5:23 pm #1394416
    getfletch

    Hi Yigit

    They are all in there using the media element (most of the pages lead with LayerSlider)

    January 19, 2023 at 5:39 pm #1394418
    Yigit

    Hi,

    I do not see whitespace on these pages as well. I attached screenshots in the private content field.

    If you would like to display a transparent header on those pages, please edit your pages and choose the “transparent header” option in Layout > Header visibility and transparency: https://i.imgur.com/3Zq8VyF.png :)

    Cheers!
    Yigit

    January 19, 2023 at 6:13 pm #1394429
    getfletch

    Hi Yigit

    It’s supposed to show the layer slider, but it’s not. If you look at the page builder it clearly shows that the layer slider has been added but it’s not showing on any pages now after the latest update.

    January 19, 2023 at 6:24 pm #1394432
    Yigit

    Hi,

    Can you please post screenshots showing the issue? You can upload your screenshots on imgur.com and post the links here.

    As I shared in the private content field, I am able to see the sliders on both pages.

    Best regards,
    Yigit

    January 19, 2023 at 6:36 pm #1394440
    getfletch

    I can’t see it

    screen shots in the private data

    January 19, 2023 at 7:48 pm #1394453
    Yigit

    Hi,

    Could you please try checking on a different browser or incognito mode on your browser?

    They show up fine for me on different browsers even when I am not logged in.

    Best regards,
    Yigit

    January 19, 2023 at 7:54 pm #1394457
    getfletch

    I’ve bleached my computer, deleted cookies

    Firefox same problem
    Edge same problem

    January 20, 2023 at 3:23 pm #1394542
    Yigit

    Hi,

    Everything seems to be set up correctly on your site. I have asked my teammates for their opinion on this case.

    Best regards,
    Yigit

    January 21, 2023 at 2:54 pm #1394631
    Mike

    Hi,
    Thanks for your patience and the link to your site, I found that the sliders where visible on Mac Safari, Chrome, Firefox. But not visible on Windows in Chrome, Firefox, & Edge.
    I exported two of your slider to my demo site and the same was true only for your sliders. I found on your sliders the option LayerSlider ▸ Project Settings ▸ Mobile ▸ Hide On Mobile was enabled and this hid the sliders on Windows.
    Enfold_Support_122.jpeg
    I made this change on your site for the homepage slider 2021 slider and now it shows on Windows, please try to make this change for your other slides.
    I have let the team know about this so we can let the LayerSlider team know as it seems to be an issue in the LayerSlider.

    Best regards,
    Mike

    January 23, 2023 at 10:56 am #1394754
    getfletch

    Brilliant, thanks for your help, Mike. And this is why I have Enfold across almost all 50+ client accounts

    January 23, 2023 at 11:55 am #1394759
    Yigit

    Hi,

    We are glad that Mike could help!

    We have also informed the Layerslider team about the issue and shared this thread as a reference :)

    Best regards,
    Yigit

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