Viewing 7 posts - 1 through 7 (of 7 total)
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  • October 15, 2019 at 12:36 am #1147924
    dbcthomas

    Our client has recently gone live with the ecommerce site we built for them using Enfold. All was working well then they edited one of the sliders in Layer Slider and now none of the sliders appear on mobile (definitely not on iPhone, possibly visible on some android). Instead of the slider we get a large white space. The slider appears OK on Responsinator but not on the mobile itself.
    We are using a child theme. I tried reverting to the standard Enfold theme and the slider appears again but goes once returning to the child theme.
    The site is live and active as an ecommerce site so it is difficult to test any changes through the day and we can only attempt corrections at night when activity is low.
    Any suggestions you may have would be very welcome.
    Thanks
    Paul

    October 16, 2019 at 9:11 pm #1148671
    Basilis

    Hey dbcthomas,

    Please make sure that you update the web site over the latest version.
    This should fix the issues.

    Best regards,
    Basilis

    October 17, 2019 at 7:24 pm #1149014
    dbcthomas

    Thanks for the response Basilis,

    We have updated WP and plugins to the latest version and still have exactly the same issues. Could you please investigate further.

    Thanks

    October 21, 2019 at 11:21 am #1149810
    Victoria

    Hi dbcthomas,

    Best regards,
    Victoria

    October 21, 2019 at 11:51 pm #1150002
    dbcthomas

    Hi there,
    I tested it with Recaptcha disabled and then reloaded the Recaptcha keys which no longer seem to be giving the error message. In both cases, I still have the same error with the slider on mobile. Do you have any other ideas?

    Thanks
    Paul

    October 29, 2019 at 8:02 pm #1152128
    dbcthomas

    Any update on this problem? We have still not got any suggestion that improves the situation.

    Thanks
    Paul

    October 30, 2019 at 3:53 pm #1152394
    Yigit

    Hi,

    Sorry for the late reply!

    I replaced /enfold/js/avia-snippet-cookieconsent.js file with this one – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js and that fixed the issue.
    Fix will be included in upcoming update. Please review your website :)

    Best regards,
    Yigit

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