Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • May 10, 2024 at 1:16 pm #1442879
    zylphe

    Since a few days (I don’t know exactly when because I don’t check my website often), the slides of the advanced layer slider plugin are cropped on every pages.
    The height is reduced and display is messed up.

    Can you explain me what has been changed regarding this issue in the last updates and how can I recover a proper display?

    Thank you

    • This topic was modified 6 months, 2 weeks ago by zylphe.
    May 11, 2024 at 11:36 pm #1443020
    Mike

    Hey zylphe,
    Thank you for your patience, I see many javascript errors on your pahe please try disabling Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enabling Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files and your EWWW Image Optimizer plugin and then clear your browser cache and check.
    If this doesn’t correct please include admin login in the Private Content area so we can investigate.

    Best regards,
    Mike

    May 12, 2024 at 11:38 am #1443056
    zylphe

    Thanks for your answer, I tried but it didn’t solve the issue. Here is a login credential you can use. Thank you !

    May 12, 2024 at 12:13 pm #1443062
    Mike

    Hi,
    Thanks, but I’m not able to login the login page redirects to the homepage.
    Do you have a IP protection on your login page, try disabling it.

    Best regards,
    Mike

    May 12, 2024 at 12:53 pm #1443065
    zylphe
    This reply has been marked as private.
    May 12, 2024 at 2:51 pm #1443074
    Mike

    Hi,
    Thanks, I disabled your WP-Optimize cache and clear the cache and now the LayerSlider is loading the correct size, try clearing your CDN cache also, which might take a couple of hours, and then you can try enabling the WP-Optimize again and see if the error is cleared out. Sometimes when a cached file has an error it can take a little bit to clear it out.
    At least the slider is now showing correctly.

    Best regards,
    Mike

    May 12, 2024 at 3:01 pm #1443076
    zylphe
    This reply has been marked as private.
    May 12, 2024 at 4:09 pm #1443083
    Mike

    Hi,
    Glad to help, if your CDN is provided by your web host I would expect a control in your cPanel to clear it, if you signed up directly you should have a login to the CDN where you should have a option to clear it.
    If your not sure try just waiting 12 hrs as that should be long enough for it to clear on it’s own.
    Unless there is anything else we can assist with on this issue, shall we close this thread then?

    Best regards,
    Mike

    May 12, 2024 at 4:15 pm #1443084
    zylphe

    You can close the thread, everything is back to normal.
    Tnaks again !

    May 12, 2024 at 8:18 pm #1443115
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Layer slider cropped by Enfold’ is closed to new replies.