Viewing 8 posts - 1 through 8 (of 8 total)
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  • July 27, 2018 at 12:06 pm #990653
    updcreative

    We have a client site where the layer slider is loading very slowly or not at all when using the Chrome browser. It appears to be better in Safari.

    Any idea why this might be and how we can fix it?

    Thanks

    July 28, 2018 at 6:15 am #990882
    Rikard

    Hey Paul,

    It’s not loading at all on my end using Chrome. You are getting some error messages on the page, though the seem to be generated by WooCommerce so I’m not sure if they are related. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 28, 2018 at 6:31 pm #990952
    updcreative

    Thanks Rikard.

    The logins are below.

    July 30, 2018 at 5:54 am #991387
    Rikard

    Hi,

    Thanks for that, though the login details are not working. Could you check and verify please?

    Best regards,
    Rikard

    July 30, 2018 at 9:30 am #991452
    updcreative

    Not sure why that didn’t work, I’ve set up a new login for you.

    • This reply was modified 6 years, 4 months ago by updcreative.
    July 31, 2018 at 12:09 pm #991890
    Ismael

    Hi,

    This may be related to it.

    // https://docs.woocommerce.com/document/jquery-cookie-fails-to-load/

    Please contact your hosting provider to confirm if the file is being blocked by MOD_SECURITY rule.

    Best regards,
    Ismael

    August 1, 2018 at 1:24 pm #992390
    updcreative

    Hi Ismael,

    We spoke to our host but the file wasn’t being blocked by MOD_SECURITY.

    Any other ideas on what could be causing the issue?

    Thanks

    August 2, 2018 at 7:00 am #992724
    Ismael

    Hi,

    Thanks for the update.

    The layer sliders display consistently when the Woocommerce plugin, along with its extensions, are deactivated. I think it is safe to say that this particular error from the “woocommerce.min.js” causes the issue. Please try to disable every plugins except WooCommerce and then check if the “Cookies” error persists. It looks like a plugin conflict.

    Best regards,
    Ismael

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