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  • November 15, 2019 at 5:50 pm #1157240
    Dave

    I have just updated enfold to the latest version via ftp and now my layer sliders have disappeared and I cant add a any new layer sliders as it asks for a name and then doesn’t proceed! Here are the versions I am on. it worked fine before the update.
    Enfold (4.6.3.1)
    Layer Slider 6.9.2

    I have disabled all the plugins and enabled the WP_DEBUG and get the following error. Is there anything I can do to fix this issue please?

    November 16, 2019 at 5:56 am #1157410
    Rikard

    Hey Dave,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 18, 2019 at 12:59 pm #1157854
    Dave

    Hi Rikard, thx for the reply here are the details…thx

    November 21, 2019 at 8:31 am #1158749
    Ismael

    Hi,

    Thank you for the update.

    It seems to be a database issue — it fails to lists the sliders because one of the table columns called “group_id” is missing.

    
SELECT SQL_CALC_FOUND_ROWS *
FROM wp_layerslider
WHERE group_id IS NULL
AND flag_deleted = '0'
ORDER BY <code>date_c</code> DESC
LIMIT 0, 25

    Can we access the site’s database? You can also try the following plugin to repair the database.

    // https://wordpress.org/plugins/wp-dbmanager/

    IMPORTANT: Don’t forget to create a backup first before using the plugin so that the site can be restored in case.

    Best regards,
    Ismael

    November 21, 2019 at 10:10 am #1158766
    Concre

    Hi Kriesi-Support,

    while scrolling through those questions we noticed this error-description and ask for support as well … We do have massive problems with Enfold at one of our customer-sites.

    – Our cookie-notice is not displayed on ONE page (Willkommen-Seite / Start-Seite) under Safari
    – Layer Slider is not displayed on this page
    – one hot-spot-picture is not displayed on this page
    – a whole section on this page (as an Enfold-Element) is not displayed
    – on the iPad Pro the menu is not displayed (neither the normal nor the mobile menu)
    – the menu on the blog-page (“Aktuelles”) does not work (mobile)

    First we thought, this might be linked to our Ninja-Popup / but even if we deactivate, it does not work

    November 21, 2019 at 1:22 pm #1158810
    Dave

    Hi Ismael, Thank you for the reply I installed the plugin you mentioned and also here are the details you asked.

    November 25, 2019 at 1:54 am #1159740
    Ismael

    Hi,


    @Dave    : Sorry for the delay. We added the “group_id” column in the “wp_layerslider” table in the database. The database error is now gone and the sliders are now accessible from the layer slider panel.

    Best regards,
    Ismael

    November 25, 2019 at 2:23 pm #1159866
    Dave

    Hi Ismael, Thanks for the Great support and on fixing the issue thank you!

    November 26, 2019 at 3:21 am #1160163
    Ismael

    Hi,

    You’re welcome! Yes, we did it directly in the MySQL panel. Edit the wp_layerslider table, go to the Structure panel and append a new column — or just click the add column button below the table name. Set the column name to “group_id”, type to “tinyint” and give it a maximum length of 10. All the remaining attributes are set to default. We did it manually, so we didn’t use any query.

    Best regards,
    Ismael

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