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Posts
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Hello,
I am developing a site using enfold theme and its inbuilt layer slider. I added advance Layer slider in my home page. It was working well till yesterday but suddenly today there is no preview on my layer slider now. I had some research in this forum and google as well but I can’t find any solution. Can you please tell me what is the issue and how can I fix this ?
Thanks
Hey icvdm!
Have you tried de-activating all active plugins and check if that helps?
Do you mind creating a temporary admin login and posting it her privately?Best regards,
YigitHi!
Thank you for using Enfold.
Did you create this slider from a previous version of the theme? Old sliders that you created from an old version of the theme won’t have their preview recognized by the latest version of the layer slider. You need to create the slider from scratch.
Best regards,
IsmaelHI Ismael,
No I had the latest version of the enfold theme when I started developing this site. I just started few days ago and theme version is 2.9.2. We created these sliders with the current version. Did you try logging in and create new slider? It doesn’t show a preview even if I create a new slider. So can you please help me fix it as I need it seriously!
Thanks !
I have the same Problem, also some other users like:
https://kriesi.at/support/topic/layer-slider-not-displaying-the-images-when-building-the-slider/Slider was built in latest downloaded version.
Full clean install. Was working one day and now it’s not. Deleted the slider and we built a new one.
No luck. Clearly this is not an isolated issue. Can we get some assistance here?
We gave you access to see it but it’s not clear if you tried to check it out?
Have you?Hey!
The Layer Slider preview is working fine on our end. I’m not sure why it’s not working on your installation. What is your the current PHP version? Please ask your host. It seems to be working fine on 5.4.12 PHP version.
Best regards,
IsmaelIsmael: please don’t send us on a wild goose chase because some of us already wrote about the fact that it worked a few days ago and suddenly it stopped working around the time wp4.0 hit. This basically rules out any relation to the php version because it was already running and we did not change our PHP Version. Also the new layer slider 5.3 Update does fix the problem which strongly indicates this problem is between wp4.0 and the “older” layer slider version in the enfold package and not the users environment.
Thanks,
AndreasYes as I already said it was working day ago and suddenly stopped working next day. We haven’t changed PHP version and when I installed enfold theme was latest version and wordpress was also latest i.e 4.0 so I don’t see anything have changed since I installed wordpress and enfold theme. And also it doesn’t make any sense of posting that screenshot of yours, I do have another site where everything is fine I am having this trouble with the domain I provided.
I also have provided you login details did you tried logging in and test it ? This is getting kind of serious issue now. Can you please help me fix it soon as its already been long time waiting for you help.
Thanks
Hey!
I just did a quick install of Enfold 2.9.2, WordPress 4.0 and LayerSlider 5.2.0 and the preview worked without issue.
@icvdm – You have an error somehow in your LayerSlider code. I can’t say how it got there or even where it is but if you check dev tools you can see the error message. Try doing a quick theme re-install over FTP and then creating a new slideshow. This is not present in any other theme version I have ever come across so somewhere along the line there was an incorrect bit of code introduced into your instance of the plugin and/or slideshow and LayerSlider isn’t able to overcome it.There is no indication that 5.3.0 has any fix for 4.0 but Kriesi typically keeps the plugin up to date along side the theme updates.
Best regards,
Devin@QuadWord: how would I update my plugin ? It says I can’t receive plugin updates because it comes with theme. Do you mean to purchase layerslider plugin separately ?
Thanks in Advance !
yes. i did purchase the plugin separately because i could not wait and my client was happy to pay just 17$ to have this issue resolved. we have a major relaunch this week and i had to prepare the new sliders in a timely manner.
so what i did:
– purchased and downloaded layer slider at theme forest
– uploaded, installed and activated it
and voila: everything worked fine.of course you can just wait until kriesl updates the theme because they usually update all 3.th party plugins as well. maybe the support members here can tell you when the update is ready. since there was no ETA on when this will happen i just did it on my own. 17$ is usually no issue but moving deadlines or wasting time waiting is (at least for me).
good luck,
Andreas S.@QuadWord: Thank you ! I just purchased it and I will give it a try.
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