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  • March 28, 2014 at 9:03 am #244250
    fryec1135

    I was just rearranging the order of my layers and it froze up. I would try to open a layer to edit a) the content; or b) the transition, and it wouldn’t open. I then saved the slider and refreshed the page. After it refreshed, everything was broken. The button code was scrambled, as well as the text format for several layers.

    I’ve also had the same issues inside of content boxes where the visual/text editors randomly appear. Sometimes I’ll open something up to edit it and it’s on the text editor. Other times it’s in visual. And still other times I’ll open and NOTHING appears…

    These aren’t really questions, but rather statements. I believe that you should know about these issues so that you can fix them for future users. I’ve spent a lot of time trying to setup this theme, and am now considering switching to a theme I know works (like Avada). This is just REALLY frustrating.

    P.S. Your support forum is another issue. It’s extremely hard to do a search and find anything relative to your issue. Ok, I’m done.

    March 28, 2014 at 1:29 pm #244332
    Ismael

    Hi fryec1135!

    We’re really sorry that you’re having this issue on your end.

    You might want to increase the wordpress php memory limit to at least 128M. Depending on your hosting environment you might experience an issue when trying to access the Advance Layout Builder or the Layer Slider. This is usually due to the builder timing out because of a memory limit in your server environment. The first thing you can do to remedy this is to enter the following lines in your wp-config.php file at the root of your installation:

    define( 'WP_MEMORY_LIMIT', '128M' );
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

    You can also contact your host if you’re not comfortable doing the adjustments yourself. Refer to this link for more info: http://dailyblogging.org/wordpress/increase-wordpress-memory-limit/

    Cheers!
    Ismael

    March 29, 2014 at 2:18 am #244658
    fryec1135

    Ok, I’ve added the new limits. Hopefully that will help. Thanks!

    March 30, 2014 at 7:18 am #244956
    Ismael

    Hey!

    Please let us know if you’re still experiencing the issue. You might want to contact your hosting provider to clarify the issue at hand.

    Regards,
    Ismael

    April 3, 2014 at 6:47 am #246867
    fryec1135

    I haven’t experienced anymore trouble. Of course I haven’t been messing with the sliders lately. But you can probably close this thread. Thanks for the help!

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