Viewing 12 posts - 1 through 12 (of 12 total)
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  • May 17, 2018 at 9:31 pm #958345
    jonesthelight

    Hi
    I’m seeing a lot of posts about Chrome and Layer Slider but I couldn’t see a solution.
    My site http://www.solid-steelband.com was tested on Firefox and we only discovered that Chrome wouldn’t play the homepage video background to the Layer Slider after launch.
    The slider obviously runs as the logo and link button appear, but the video won’t play and the play button that’s shown doesn’t start it either.
    Any thoughts?
    Thanks,
    Colin

    May 19, 2018 at 1:07 pm #959054
    Victoria

    Hey Colin,

    Could you please clear the cache, check again and get back to us.

    Best regards,
    Victoria

    May 20, 2018 at 6:35 am #959319
    jonesthelight

    Hi – I have tried that, but the same thing happens.
    The layer slider loads, the other layers play out, but the video, which is set as a background video does not run, although it displays a play icon, that does not work either.
    This works fine on Firefox and edge but not Chrome.
    Any other thoughts?

    May 21, 2018 at 10:56 am #959640
    Victoria

    Hi jonesthelight,

    Are you on a PC? I’ll ask my colleagues to check.

    Best regards,
    Victoria

    May 21, 2018 at 11:22 am #959662
    jonesthelight

    Yeah. Surface pro 4 win 10

    May 22, 2018 at 3:06 am #960097
    Mike

    Hi,
    I see that you have this error:

    Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('https://www.youtube.com') does not match the recipient window's origin ('http://www.solid-steelband.com').
h.B @ www-widgetapi.js:99

    It is basically saying the you have a http site pointing to https
    try changing the link to YouTube to http

    Best regards,
    Mike

    May 22, 2018 at 10:45 pm #960553
    jonesthelight

    Thanks Mike – I tried that (cleared cache etc.) however the outcome is the same. I made a separate small change to the layer slider to prove that I was seeing a modified version but still the same.
    I can only assume it’s chrome being security fussy. A bit annoying really.

    May 23, 2018 at 2:11 am #960585
    Mike

    Hi,
    Did you try changing the youtube link to http: ?

    Best regards,
    Mike

    May 23, 2018 at 2:31 am #960591
    fabiogallego

    Hello, I’m getting the same problem here. However I realized that when I’m on Chrome and logged as admin, it works. When I’m logged out, it doesnt work.
    Here is my website https://goo.gl/WzMPJm

    I put my website on https, but it didnt work too. Also, parallax effect doesnt work with background video.

    May 23, 2018 at 5:15 am #960647
    Mike

    Hi,
    Sorry I get this error:

     this goo.gl shortlink has been disabled. It was found to be violating our Terms of Service

    Please open a new thread so we can assist, we will want communicate in the Private Content area, such as your URL & admin login, but as this is not your thread your info will not be private. Thanks for your patience and understanding.
    In your new thread please provide admin login info and detail your issue.

    Best regards,
    Mike

    May 23, 2018 at 8:19 pm #961173
    jonesthelight

    Hi Mike
    I did change to http but it didn’t seem to make a difference. Wasn’t sure if you above reply was to me or not…

    May 24, 2018 at 3:05 am #961311
    Mike

    Hi,

    @jonesthelight     sorry I should have been clearer.
    Can you please test your video link with this code added to the end:

    ?autoplay=1&loop=1

    Best regards,
    Mike

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