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  • October 18, 2022 at 5:35 pm #1369261
    Cloud Construct

    Hi,

    We host sites using an ISP in the UK.

    A website owner has reported to us a “slow admin” since last Thursday, we see the same issue on other Enfold built sites.

    We performed the usual diagnostics, checked various plugins /updates / PHP version and used a code profiler to track the issue down to a GET request to a couple of urls:

    https://repository.kreaturamedia.com/googlefonts/fonts.json
    https://repository.kreaturamedia.com/v4/data/ls-wp/

    If we request these files directly in the office they respond extremely quickly, which led us to consider network issues from the hosting provider.
    This was correct! It looks like if we try and connect to that URL direct from our webservers:

    curl -v -o /dev/null -s -w ‘Total: %{time_total}s\n’ https://repository.kreaturamedia.com/googlefonts/fonts.json
    * Trying 80.77.123.165:443…
    * connect to 80.77.123.165 port 443 failed: Connection timed out
    * Failed to connect to repository.kreaturamedia.com port 443 after 127282 ms: Connection timed out
    * Closing connection 0
    Total: 127.282686s

    It times out after 2 minutes or so – if I run this same command from my local setup or from the SSH servers it loads near immediately, so I supect the host of the fonts.json file is blocking our external IPs or at least preventing access over port 443

    So for some reason they’re blocking requests.

    We’re trying to reach out to the authors of LayerSlider – but as it’s bundled with Enfold felt you ought to be aware of this practice occurring too and maybe can suggest a workaround?

    Thank you.
    Pete

    October 18, 2022 at 6:34 pm #1369270
    Rikard

    Hey Pete,

    Please try using the Enfold version in private. It contains a newer version of LayerSlider, and this problem should be fixed in that version.

    Best regards,
    Rikard

    October 19, 2022 at 10:03 am #1369359
    Cloud Construct

    Thanks very much for that Rikard.

    Layer Slider got back to us too and removed a blocking entry in their firewall. Makes it tricky to test your code now though as it’s working quickly now anyway. We’ll try it if it reoccurs.

    Thank you for getting in touch with us. My name is John, and I’m happy to assist you today.
    One of the IP addresses was caught up on our DoS prevention security measures. We’ve now allowed that IP address. However, I believe the issue originates from another source.
    It’s likely that due to the web server configuration, there might be a problem preventing your site from accessing our online services, and that’s why they’re trying with each page load
    I’d recommend updating to LayerSlider v7.5.1 or newer since those releases contain an improvement that would eliminate the constant connection attempts. Also, please visit System
    Status and look for the “WP Remote functions” row. If it reports an issue, then it’s very likely a web server configuration problem that only the hosting company can help with.
    Kind regards,
    John| Kreatura Team

    October 19, 2022 at 2:12 pm #1369398
    Rikard

    Hi,

    Thanks for the update. We haven’t actually changed anything in the actual theme in the version I sent you, it only contains an updated version of LayerSlider. But if everything is working as it should for you, then I guess you won’t have to test it.

    Best regards,
    Rikard

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