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AuthorPosts
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May 29, 2020 at 1:00 pm #1217682
Hi,
I have a problem with the layer slider on my home page and on the page glasmöbel. The slides always disappear for a short moment, when they are shown the first time, just before the text appears. The second show is ok.
I uploaded a short video in the dropbox, there you can see the problem. Do you have a solution for this?
Thank you and best regards,
Oliver
June 1, 2020 at 1:22 am #1218300Hey Oliver,
Sorry for the late reply, please export your layerslider slide and link to it via DropBox. I would like to test it on my localhost to see if I get the same results.Best regards,
MikeJune 1, 2020 at 11:04 am #1218399This reply has been marked as private.June 3, 2020 at 12:50 pm #1219029Hi,
Sorry for the late reply, and thanks for the layerslider export, I tested on my localhost with Enfold v4.7.5 and Chrome, Firefox, & Edge and it worked well without the white flash. I see that you are using Enfold Version: 4.5.7, please try updating.
You may need to update via FTP, the easiest and safest way to do this is to download the newest version from Theme Forest and rename your current theme folder to “enfold-old” via ftp then upload the new “enfold” folder and check that your site is working correctly.
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page)
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.Best regards,
MikeJune 3, 2020 at 6:09 pm #1219211Hi Mike,
thanks for your answer.
I updated to the Enfold Version 4.7.5 by creating a new Envato private token and entering it to WordPress and pressing the update button. Was that ok, too?
Unfortunately I still have the white flash with Safari and Chrome.
Best regards,
OliverJune 4, 2020 at 12:21 pm #1219350Hi,
Thanks, have you tried disabling your plugins and then clearing your browser cache? We have had issues with the smushit plugin and it looks like you are using it.
I did find a similar issue on the layerslider support site that points to a server issue, please see here.Best regards,
MikeJune 4, 2020 at 4:16 pm #1219447Hey Mike,
I disabled the smushit plugin and now it works fine without whites flashes. Thanks a lot for your help.
Best regards,
OliverJune 4, 2020 at 7:45 pm #1219526Hi,
I’m glad this was resolved. If you need additional help, please let us know here in the forums.
Best regards,
Jordan Shannon -
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