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  • July 21, 2017 at 10:08 pm #825247
    Snerp

    Hi,

    I just uploaded the latest Enfold via FTP and and now I’m getting this error when trying to view the site:

    Fatal error: Declaration of avia_sc_comments_list::shortcode_handler() must be compatible with that of aviaShortcodeTemplate::shortcode_handler() in /home/cd3895/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/comments.php on line 14

    Is there something I can do to resolve this so i can get the site back up.

    • This topic was modified 7 years, 5 months ago by Snerp.
    July 21, 2017 at 10:33 pm #825254
    Snerp

    I just tried uploading an older version of Enfold from May 2017 and now I’m getting this error”

    Fatal error: Call to undefined function avia_header_class() in /home/cd3895/public_html/wp-content/themes/enfold-child/header.php on line 12

    Is my site now screwed?

    I can login to the Dashboard and see all the pages etc…Wordpress is the latest version…all seems fine. Just when I preview a page i get the error. or if I visit the site from a browser.

    • This reply was modified 7 years, 5 months ago by Snerp.
    July 22, 2017 at 8:23 am #826829
    Mike

    Hi,
    I was able to bring you site back on line by renaming

    /wp-content/themes/enfold-child/header.php to /wp-content/themes/enfold-child/header.php.old

    You still need to login to WP and change your LayerSlider to fix another error.
    Even though you down graded, your layerSlider setting are for the newer version which are stored in the database. You can still see all of your header.php customizations for your child theme by opening /wp-content/themes/enfold-child/header.php in cPanel.
    To get your site back the way it was you could upload the same version before the first error and rename header.php.old to header.php

    Best regards,
    Mike

    July 24, 2017 at 2:49 pm #829023
    Snerp

    Thank you for doing this. Is there not a way to update the theme to it’s current version without the site showing errors? I’m not sure if this is an actual issue with the new theme as I have updated other sites to the latest Enfold version on the same host and without any problems.

    I really would like this theme updated, any further help would be super appreciated.

    • This reply was modified 7 years, 5 months ago by Snerp.
    July 25, 2017 at 12:25 am #829294
    Snerp

    Ok so no help. Must be very busy :)

    I may try another theme which should resolve the issue. Too bad as I really like Enfold, but I can’t afford issues when I have clients who depend on me to keep their site up and running.

    July 25, 2017 at 1:00 am #829298
    Yigit

    Hi!

    Sorry for the late reply! Yes, unfortunately forums are a little busy at the moment :)
    Please contact your hosting provider and ask them to upgrade your PHP version, preferably to PHP 7. That should solve the issue you posted in your initial post :)

    Cheers!
    Yigit

    July 26, 2017 at 4:39 pm #830227
    Snerp

    Yes thank you that solved the issue!

    You may want to add that information to the new update in bold….just to save you from this issue coming up in the support forum over and over :)

    Thanks again.

    July 26, 2017 at 5:15 pm #830260
    Yigit

    Hi,

    Thanks for the suggestion Snerp and glad we could help! :)

    Best regards,
    Yigit

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