last update Versione: 4.2.6 - URGENT - Support | Kriesi.at

Tagged: blank page, Enfold 4.2.6, single product page

Viewing 17 posts - 1 through 17 (of 17 total)

Author

Posts
March 21, 2018 at 8:47 pm #930836

margiela
Participant

after last update I can not access the single product shop page
for example https://www.palazzozuppellohotel.it/shop/camere/camera-superior/

March 22, 2018 at 2:25 pm #931307

Victoria
Inactive Moderator

Hey margiela,

Can you please check server log for error?

The WordPress Error Log is your Friend

Best regards,
Victoria

March 22, 2018 at 2:49 pm #931337

dirkvisser
Participant

Same problem. See the log in the private area.

March 22, 2018 at 3:30 pm #931379

margiela
Participant

This reply has been marked as private.

March 22, 2018 at 8:17 pm #931596

margiela
Participant

Do you have news about my issue?

March 22, 2018 at 8:21 pm #931599

margiela
Participant

If I use another theme ( store front theme ) I do not have my website work

March 23, 2018 at 11:13 pm #932142

Basilis
Inactive Moderator

Hi,

Can you please disable WP Rocket so we can be able to review the site properly?

Best regards,
Basilis

March 23, 2018 at 11:21 pm #932146
margiela
Participant
yes, the plugin has been deactivated
- This reply was modified 6 years, 9 months ago by margiela.
March 24, 2018 at 9:37 pm #932487
margiela
Participant
ciao Basils hai notizie sul mio problema?
- This reply was modified 6 years, 9 months ago by margiela.
March 24, 2018 at 11:08 pm #932499
margiela
Participant
i have resolved upload version 4.2
- This reply was modified 6 years, 9 months ago by margiela.
March 25, 2018 at 6:54 pm #932661

Mike
Moderator

Hi,
I believe that you are saying that this issue is solved, shall we close this then?

Best regards,
Mike

March 26, 2018 at 10:30 am #932923

dirkvisser
Participant

This reply has been marked as private.

March 26, 2018 at 11:49 am #932957

Mike
Moderator

Hi,

@dirkvisser thanks for that, I recall the issue now, this was due to allowing a new hook in the code for woocommerce, and we have a temporary fix but is didn’t work as first expected, so while the dev team corrects the code we recommend down grading until the next update.

Best regards,
Mike

March 26, 2018 at 12:21 pm #932968
dirkvisser
Participant
Downgrading made my site crash onto a white screen. Something with dynamic css and the require function.
Restored a back-up so I am kinda stuck on 4.2.6. The temporary fix didn’t work for me..
- This reply was modified 6 years, 8 months ago by dirkvisser.
March 26, 2018 at 12:36 pm #932974

margiela
Participant

please close this tiket

March 26, 2018 at 12:59 pm #932983

dirkvisser
Participant

I’m trying to get this issue fixed. Just click unsubscribe on top if you can’t be bothered.

March 27, 2018 at 2:35 am #933282

Mike
Moderator

Hi,

@dirkvisser
Please open a new thread so we can assist, we will want communicate in the Private Content area, but as this is not your thread you will not see what we write, nor will your info be private. Thanks for your patience and understanding.

Best regards,
Mike
Author

Posts