-
Posts
-
This is the only way I have to communicate with someone OTHER that Yigit, who has been unable to help me with my many Enfold theme issues for almost 30 days. I need to escalate the issues I am having to someone in Kriesi that can actually help resolve them. The support post is https://kriesi.at/support/topic/enfold-support-login-not-working/#post-748130, and I think if you read the whole string you will see why I am so frustrated and disgusted with Kriesi. The fact that you provide no avenue for me to get help other than this is inexcusable, and the lack of support I am getting is astounding. You put yourselves out there on your website and being so wonderful and your themes so fantastic and your support so incredible, and yet here I am with a site that has transparent menus, overlapping menu on my logo, and a user ID that cannot log into Kriesi support so that I can request help, search the forums, look a the previous post I made months ago for EXACTLY THE SAME PROBLEM that Kriesi did resolve – proving that it was a theme issue, not a host provider issue – or post any other issue I might have. You should be ashamed of this treatment of a paying customer.
Hi Mark Hancock!
Wanted to update you that the team is looking at the issue.
We do need some time, as we have never checked that before at all.We appreciate your patience, will try to come back today with any results for you.
THank you very much
Cheers!
BasilisHi!
Can you provide me with FTP also?
I think I have located the problem and I can help your hosting provider also, if you can help me.Thank you
Best regards,
BasilisThank you, Basilis. I hope that you have checked the other lengthy post that Yigit was moderating, this is the link and it has all of the connection information: https://kriesi.at/support/topic/enfold-support-login-not-working/?avia_support_contact=avs_58828fcdc65623.49744768_736672
Please keep in mind I have multiple issues, the most important being the menu problems and the second being that I cannot login to the Kriesi support site. I need both of these issues resolved.
Also please note from my many posts on the covnersation with Yigit that the exact same menu issued have happened in the past, and there was a post (that I can’t get to because I can’t login to Kriesi support) that resolved it – and it was the Enfold theme.
Hi Mark,
Don’t worry we are here to help you and we will make sure all your issues are resolved.
Let’s take things one step at a time it will help us be on the same page and I really appreciate if we keep the conversation to the point it will help us avoid confusion and provide you with accurate solution :)
Let’s start by fixing your support user account I tested your login details and successfully logged in and created a new support ticket. Please check this ticket for working username and password in private content https://kriesi.at/support/topic/enfold-support-login-not-working/#post-752757
New support ticket created under your account using the same credentials Yigit provided you earlier https://kriesi.at/support/topic/this-is-a-new-ticket-for-testing-purpose-for-emperor_t/
If you are still not able to login some browser extension may be causing this issue for you please try using your phone or other device and I’m sure it will work for you :)
Once you are able to login to the support forum please feel free to open a fresh ticket and we will be more than happy to help you :)
Since you have opened multiple tickets we will close the other tickets and concentrate here.
Best regards,
VinayAAAAAAARRRRRRGGGGGHHHH!!!!!!!! You know what the definition of insanity is? Trying the same thing over and over again and expecting a different result. I have tried logging into Kriesi AT support:
Using Chrome on my PC
Using IE on my PC
From my Samsung Galaxy S5
From my Bookkeeper’s PC using Chrome
From my Bookkeeper’s PC using IENONE OF THEM WORK!!!! And all of the links you inlcude in your post require that I be logged in, so I can’t see any of them – they show up as follows (1 example):
(Purchase code hidden if logged out) – (Purchase code hidden if logged out) /” rel=”nofollow”>https://kriesi.at/support/topic/ (Purchase code hidden if logged out) – (Purchase code hidden if logged out) /
Notice the (Purchase code hidden if logged out) everywhere – can’t log in so can’t see anything. I am so beyond frustrated and outraged at Kriesi on this. I have done almost everything you, Basilis and Yigit have told me to try and still, over 30 days later:
My website’s menus are transparent and look awful
My website’s top menu bleeds over onto the logo
I can’t use my credentials to log in to Kriesi AT support
I can’t look up previous topics I have postedI pasted the password you claim is associated with my login into both Notepad and Word, made the font Times New Roman so I could be sure of what the letters were, and laboriously and accurately entered in manually on every device and every browser that I tried to use to login and IT DOESN’T WORK! Is there ANY way that we can do some sort of online meeting where I can share my screen and you can share yours and we can get all of my issues resolved?
And by the way, the link you provided:
This link will display all the topics started with your username https://kriesi.at/support/profile/emperor_t/topics/
Only shows 2 topics, and none of the ones I have submitted over the last 30 days nor the ones I submitted last year about the same !@#$% menu problem I am having now. My support login is totally screwed up, and I am 100% certain it is a problem on your side and NO ONE IS HELPING GET IT FIXED!
And, of course, the originally reported problem of the menus is still being resolutely ignored by Kriesi Support.
OK, don’t know what changed but I am FINALLY able to get into the support system. So, we can knock that one off the list of issues, which leaves the following:
My website’s menus are transparent and look awful
My website’s top menu bleeds over onto the logoI just downloaded your latest update, but after reviewing all the comments about problems users are having with it (particularly with layersliders) I am not going to install it right now. I would prefer that you help me fix the 2 issues noted above before I risk updating and messing up more things on my website.
I also followed the directions at http://kriesi.at/documentation/enfold/menu-overlaps-logo-on-tablets/ for menu overlap with logo to no avail.
Hi,
Glad you are able to login to the support system :)
For technical support please go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example : https://kriesi.at/support/enfoldWe will close this ticket as you are able to login now. Please feel free to scroll to the bottom of the support page to open a new ticket so we can keep the focus on main topic and help you better.
Best regards,
Vinay
- The topic ‘Lack of support from Kriesi for Enfold theme’ is closed to new replies.