Viewing 21 posts - 1 through 21 (of 21 total)
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  • March 7, 2020 at 1:07 am #1191040
    manyfloor

    Hi,

    I’ve got a little problem with knowledgebase demo (enfold theme), because all the knowledge icons are not showing.. Just because there are not provide in the demo files.

    Could you please send me the knowledgebase icons pack specific to this demo.

    Regards

    March 8, 2020 at 4:57 am #1191200
    Rikard

    Hey manyfl2or,

    Everything should be included in the demo, could you send us a link to where we can see the problem you are having please?

    Best regards,
    Rikard

    March 8, 2020 at 9:37 am #1191230
    manyfloor

    Hi,

    I was having some 404 error because of the missing files… It’s not the first time I’m encountering this problem, on the medical demo the medical icons where missing as well and your colleague send me the medical icon pack (threat #1134490). It would be perfect if you could send me the knowledge icon pack.

    Regards

    March 9, 2020 at 12:01 pm #1191444
    Mike

    Hi,
    Please see the link in the Private Content area.

    Best regards,
    Mike

    March 10, 2020 at 8:34 pm #1192000
    manyfloor

    Hi Mike,

    Thanks a lot for your help !

    I’m working on an other website with the law demo and the law icons are missing as well. Do I need to open a new threat or could you send me directly the file as you did ?

    Regards

    March 12, 2020 at 10:33 am #1192529
    Mike

    Hi,
    Please see the link in the Private Content area.

    Best regards,
    Mike

    March 31, 2020 at 9:24 pm #1199541
    manyfloor

    Hi Mike,

    Thanks a lot for your help !

    Best regards

    March 31, 2020 at 9:45 pm #1199549
    Jordan Shannon

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

    April 1, 2020 at 1:28 pm #1199744
    manyfloor

    Hi Jordan,

    Actually I’ve got a little problem with the icon import. I’ve import the justice icon pack on my enfold child theme and everything goes well but when I tried to import another icon pack (medical pack), it did not work as both are from flaticon. The new one delete the old one and I can’t get the two at the same time.. Is there a workaround ?

    Regards

    April 2, 2020 at 12:51 pm #1200145
    Mike

    Hi,
    Please try unzipping your “medical” pack and opening “config.json” with a plain text editor, do you see the html for a 404 page like this?
    2020-04-02_062939.png
    when the “config.json” doesn’t have it’s information and the file is uploaded through the importer the file will be named “Font: flaticon”, but this can only be used once.
    But the files that do have the info such as the one in the “knowledgebase” pack are named correctly in the importer
    2020-04-02_064338.png
    Perhaps you can edit the medical config.json to this, removing the html:

    {
    "name": "enfold-medical",
    "css_prefix_text": "icon-",
    "css_use_suffix": false,
    "hinting": true,
    "units_per_em": 1000,
    "ascent": 850
      {
      }
}

    Best regards,
    Mike

    June 17, 2020 at 4:22 am #1223218
    manyfloor

    Hi Mike,

    I tried but it didn’t work..

    Regards

    June 17, 2020 at 1:04 pm #1223353
    Mike

    Hi,
    Thanks for the feedback, the dev team has looked at this issue, but unfortunately they have found it is a limitation of flaticon.

    If user is not able to generate an own unique font name for each set of icons it will be overwritten.

    Best regards,
    Mike

    June 21, 2020 at 12:48 am #1224324
    manyfloor

    Hi Mike,

    So there is no way to get the two at the same time ?

    Regards

    June 21, 2020 at 3:29 am #1224333
    Mike

    Hi,
    Unfortunately not.

    Best regards,
    Mike

    November 4, 2020 at 11:42 am #1258206
    manyfloor

    Hi Mike,

    Thanks a lot for your help !

    I’m working on an other website with the gym demo and the law icons are missing as well. Do I need to open a new threat or could you send me directly the file as you did last time ?

    Regards

    November 4, 2020 at 11:44 am #1258207
    manyfloor

    the gym icons*

    November 5, 2020 at 3:29 pm #1258625
    Mike

    Hi,
    Sorry for the late reply, so previously I posted the link to the “law” & “knowledgebase” icons, and now you would like the “gym” icons. Please see the link in the Private Content area.
    But, please note that you may still encounter the previous error, with the “config.json” if you try to add this to a demo that already has an icon pack.
    So you may not be able to add many icon packs to the same demo. I’m sure that if you “reset” your site and only use one demo & icon pack this will work correctly.

    Best regards,
    Mike

    November 5, 2020 at 5:26 pm #1258678
    manyfloor

    Hi mike,

    Actually each icon pack was for a different project and a different client (one project was about a lawyer in medical sector, that’s why I’ve tried to add two icon packs on the same theme).

    But for this new client I think it’ll be fine as I just need the gym icon pack.

    Thank’s a lot for your help, perfect as always !

    November 6, 2020 at 2:10 pm #1258868
    Mike

    Hi,
    Very good, glad to hear this helped.

    Best regards,
    Mike

    November 7, 2020 at 12:03 pm #1259029
    manyfloor

    Hi Mike,

    Yep, thank’s for the tips.

    Regards

    November 7, 2020 at 1:06 pm #1259042
    Mike

    Hi,
    Very good, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

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