Viewing 6 posts - 1 through 6 (of 6 total)
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  • August 24, 2018 at 12:31 pm #1001173
    sioguthrie

    I don’t know why this is happening to one or two pages.

    I open up this page:
    [Page URL is given below]

    I click to edit the page, and go to the section that starts with the image.
    I click to edit and it appears that there is no content – it says “Click here to add your own text” as if it’s a new page.

    I’ve copied and pasted the text that’s supposed to be there, and all appears well. But anything that I add does not save, despite clicking save, and update page, but the old version is still there.

    I’ve cleared cache, refreshed, used different browsers and just wasting a lot of time.

    Please, can you check if there’s anything that can be done?

    August 24, 2018 at 2:11 pm #1001235
    Victoria

    Hey seacaptainpirate2,

    Best regards,
    Victoria

    August 27, 2018 at 1:18 pm #1002263
    sioguthrie

    Thanks for the reply
    As of now, we have deactivated the wordfence security plugin on the website (Kinesiologyzone.com).
    please try again and fix the issue.

    August 28, 2018 at 4:04 am #1002512
    Ismael

    Hi!

    Thanks for the update.

    We would like to set the builder to debug mode but we can’t edit the functions.php file via Appearance > Editor panel. Please add this code in the functions.php file then we’ll check the page’s shortcodes again.

    //set builder mode to debug
add_action('avia_builder_mode', "builder_set_debug");
function builder_set_debug()
{
  return "debug";
}

    Best regards,
    Ismael

    August 28, 2018 at 11:46 am #1002636
    sioguthrie

    Hi

    Thanks for the reply
    We have added the given short code in the function.php file please refer the screenshot URL ” https://goo.gl/ULTC92 ”
    Could you please fix the above-mentioned issue.

    August 29, 2018 at 4:10 am #1002954
    Ismael

    Hi,

    Thanks for the update.

    I extracted the content of the text block and I found a lot of unclosed container or div. Please be careful with html tags because unclosed tags could break the layout of the builder. I put each section or column on a separate text blocks.

    Best regards,
    Ismael

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