Tagged: 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • May 23, 2018 at 7:25 pm #961132
    BBM

    Hi,

    Everytime I try to add a new page or make an edit it just spins and spins painfully slow and then brings me to a 500 error page or says “connection lost.” We already updated our PHP files and hosting to CPanel, so I’m not understanding the issue. I also tried updating all plugins and reinstalling them. Still no help. Any help would be greatly appreciated!!

    Thanks!

    May 24, 2018 at 5:04 pm #961705
    Victoria

    Hey BBM,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    What is your hosting provider?

    Best regards,
    Victoria

    May 24, 2018 at 5:20 pm #961721
    BBM

    Hi Victoria

    I just spoke with godaddy and apparently our php files were never updated to 7. Our site is also on an old hosting account and was never transferred over to our new cpanel, so they are currently working on fixing that issue for us. If the issue still isn’t fixed after a week after migration I will reach back out to you. Your staff is always extremely helpful and it is much appreciated!

    Thank you so much

    May 25, 2018 at 3:12 pm #962181
    Victoria

    Hi BBM,

    Let us know how the move and upgrade worked out for you! :)

    Best regards,
    Victoria

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.