Jumping to anchors from other pages does't work well

Hi,

@ismael: I applied the filter for Safari and it doesn’t help. Just try with a size smaller than 1000 px. Try this:

Did you adjust the following lines?

if (strlen(strstr($agent, 'Firefox')) > 0) {

The conditional function above is meant for Firefox, not Safari. For Safari, you can try this.

if (strlen(strstr($agent, 'Safari')) > 0) {

Best regards,
Ismael

Hi,

Thank you for the inquiry.

That’s quite normal because the scroll script is not used when you manually access the anchor, so the default browser scroll behavior is used without regards to the fixed header. Users have to click on a link, menu or button in order to trigger the scroll script. This is not something you should be worrying about because on normal situations users will not have access to that link, or will they have the intention to manually input the URL in any case. They will visit the site, see the menu, click on it and land on the intended scroll position. If they do have access to the anchor, remove it or replace it with the URL of the page where the anchor or menu section is.

Best regards,
Ismael

Hi,
Sorry for the late reply, I took a look at your two sites and what stands out to me on the site that has the issue has a lazy-load plugin & autoptimize, which typically is at the root of many issues. Neither of these are showing on the site that is working correctly, but the issue could be something else, it’s really hard to say because there is no way to test for this that provides feedback, you would need to disable everything including scripts and then test everything one at a time. Unfortunately once the issue is found, most people don’t want to go without whatever plugin or script is causing it and start looking for a way around it.

I can recommend the plugin Page scroll to id to solve this issue, whether it direct linking to an anchor from off-site, same page anchors, or page to page anchors. I’m certain that it will help you. There are a lot of options in it, but the one that seems to help the most is the one that allows it to wait before smooth scrolling to the ID, usually about 300 milliseconds does the trick, it’s just about when the images load so you don’t even know you were waiting.

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike