Viewing 7 posts - 1 through 7 (of 7 total)
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  • December 8, 2025 at 2:06 pm #1492255
    agentur2c

    Hallo zusammen,

    ich habe auf einer Webseite ein JavaScript von ProvenExpert integriert, das bis vor einiger Zeit problemlos funktioniert hat. Jetzt tut es das nicht mehr. Man erkennt auf der Seite im Frontent nicht mal mehr, dass ein Datensatz mit JS enthalten ist, es wird offensichtlich alles rausgefiltert. Eine Lösung über WPCode Snippet habe ich schon ausprobiert, das greift nicht. Auch das ausschalten bzw. die js-Ausnahmen über Autooptimize machen keinen Unterschied.

    Was kann ich tun, dass die Bewertungen wieder angezeigt werden?

    December 9, 2025 at 7:27 am #1492277
    Ismael

    Hey agentur2c,

    Thank you for the inquiry.

    We tried logging in to the site but received a 403 Forbidden error. Are you restricting access to the site based on certain countries or IP addresses? Please remove the restriction and provide a screenshot of the issue so we can investigate it properly.

    Best regards,
    Ismael

    December 9, 2025 at 9:14 am #1492285
    agentur2c

    Hi Ismael,

    thanks for your reply, it should work out now! Would you please try again?

    Best regards,
    Constanze

    December 10, 2025 at 8:17 am #1492328
    Ismael

    Hi,

    Thank you for the update.

    We can now access the login page, but the account above is invalid. Please check the login info carefully. (see private field)

    Best regards,
    Ismael

    December 10, 2025 at 9:07 am #1492338
    agentur2c

    Sorry! I took the wrong one:

    (moved to private field)

    December 11, 2025 at 9:15 am #1492390
    Ismael

    Hi,

    Thank you for the update.

    We’re getting this error on the homepage. Do you know where this script was added?

    <script>
  // Define dataLayer and the gtag function.
  window.dataLayer = window.dataLayer || [];
  function gtag(){dataLayer.push(arguments);}

<script src="https://static.heyflow.com/widget/latest/webview.js"></script>

    Best regards,
    Ismael

    December 11, 2025 at 10:19 am #1492403
    agentur2c

    Hi Ismael,

    I found a plugin called “Head, Footer and Post Injections” which contained the script, and I was able to fix it.
    The problem is that we were not the only ones working on this site for our client. A third party responsible for SEO has added various codes, plugins, and scripts over time — including ProvenExpert, which is no longer working.

    For the moment, I’d like to stop here. We need to talk to our client about who will be responsible for maintaining the site in the future and taking care of these issues.
    If possible, please keep the thread open. I might come back later. If not, feel free to close it for now.

    Thanks for your help!
    Best regards,
    Constanze

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