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  • #683971

    I get the following after payment details are entered “Please enter your card details to make a payment. Developers: Please make sure that you are including jQuery and there are no JavaScript errors on the page.” This happens only on safari browser

    Screenshot of error – see private content

    This is directly related to the enfold theme because I switched the theme and the redid the transaction and it worked fine

    Screenshot of twenty fifteen theme with no error – see private content

    Please help.

    • This topic was modified 8 years, 2 months ago by navindesigns.
    #684052

    Hey navindesigns,

    This is not related to the theme but let’s find out what is causing this error.

    1. Deactivate all active plugins.
    2. Switch theme to a default wordpress theme like 2016 or 2015.

    Let us know if you still see the error.

    Best regards,
    Vinay

    #684153

    It is actually related to the theme

    Did you see my screenshot of the twenty fifteen transaction that went through? Please look above in the private section again

    #685456

    any update on this please?

    #685460

    Here is my woo commerce system status report. do I need to upgrade anything?

    
    ### WordPress Environment ###
    
    Home URL: https://ecoraiderusa.com
    Site URL: https://ecoraiderusa.com
    WC Version: 2.6.4
    Log Directory Writable: ✔
    WP Version: 4.6.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: ❌ 5.5.9-1ubuntu4.19 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 1000
    cURL Version: 7.35.0
    OpenSSL/1.0.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.32
    Max Upload Size: 50 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    WCS_DEBUG: ✔ No
    Subscriptions Mode: ✔ Live
    
    ### Database ###
    
    WC Database Version: 2.6.4
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    
    ### Active Plugins (34) ###
    
    bbPress: by The bbPress Community – 2.5.10
    Chimpy: by RightPress – 2.1.3
    Clone Posts: by Lukasz Kostrzewa – 1.0
    Enhanced E-commerce for Woocommerce store: by Tatvic – 1.0.18
    Insert Headers and Footers: by WPBeginner – 1.3.3
    MailChimp for WordPress: by ibericode – 3.1.7
    Menu Icons: by Dzikri Aziz – 0.10.1
    Olark for WP: by Russell Osborne – 2.5.1
    Optimizely: by Optimizely Inc. – 3.7.5
    Page Links To: by Mark Jaquith – 2.9.6
    Cart Product Feed: by ExportFeed.com – 3.1.5.5
    Recover Abandoned Cart: by Fantastic Plugins – 8.8
    Telnumlinker: by Stoatoffear – 1.2
    WooCommerce Dynamic Pricing & Discounts: by RightPress – 1.0.3
    WooCommerce Amazon Payments Advanced Gateway: by WooThemes – 1.2.7 – 1.5.4 is available
    WooCommerce Stripe Gateway: by Automattic – 3.0.2
    Woocommerce Adwords Conversion Tracking: by Víctor Falcón – 1.0.1
    WooCommerce Google Trusted Stores Integration: by enollo – 1.0.0
    Woocommerce Mailchimp Discount: by Magnigenie – 2.0
    WooCommerce MailChimp: by Adam Anderly – 1.3.7
    WooCommerce Menu Cart: by Jeremiah Prummer
    Ewout Fernhout – 2.5.7
    
    Woocommerce Products Per Page: by Jeroen Sormani – 1.2.2
    WooCommerce UPS Shipping: by WooThemes – 3.1.2 – 3.1.3 is available
    WooCommerce USPS Shipping: by WooThemes – 4.3.2 – 4.3.3 is available
    WooCommerce - ShipStation Integration: by WooThemes – 4.1.5 – 4.1.6 is available
    WooCommerce Shipwire: by WooThemes / SkyVerge – 1.5.1 – 2.0.0 is available
    WooCommerce Sponsor a Friend Plugin: by MB Création – 2.3
    WooCommerce Subscriptions: by Prospress Inc. – 2.0.19
    WooCommerce: by WooThemes – 2.6.4
    WooCommerce Helper: by WooCommerce – 1.7.0
    WordPress Importer: by wordpressdotorg – 0.6.1
    Yoast SEO: by Team Yoast – 3.4.2
    WP-Mail-SMTP: by Callum Macdonald – 0.9.5
    WPFront User Role Editor: by Syam Mohan – 2.12.4
    
    ### Settings ###
    
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #3773 - /shop/
    Cart: #3774 - /cart/
    Checkout: #3775 - /checkout/
    My Account: #3776 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    ### Theme ###
    
    Name: Enfold Child
    Version: 1.0
    Author URL: http://kriesi.at
    Child Theme: ✔
    Parent Theme Name: Enfold
    Parent Theme Version: 3.8
    Parent Theme Author URL: http://kriesi.at
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: enfold-child/woocommerce/emails/admin-new-order.php version 2.0.0 is out of date. The core version is 2.5.0
    : Learn how to update outdated templates
    
    #686227

    Hi,

    When you get that error, can you open the JavaScript console (CMD + Shift + J) and post a screenshot of that?

    Best regards,
    Josue

    #698485

    Here you go:

    https://s9.postimg.org/58zal7tbj/error1.png

    Way to reproduced this error ;

    Open Private Mode window in IE
    1. Go to https://ecoraiderusa.com/shop
    2. add to card one item.
    3. Go to checkout.
    4. on page – https://ecoraiderusa.com/checkout/ enter any fake information and fill all information with fake credit card info and click “Place Order”

    #699955

    Hi,

    Please deactivate all plugins but WooCommerce by WooThemes one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    Best regards,
    Andy

    #699990

    Yes you are allowed to deactivate plugin and test, please login below. I rather you guys take a look first :)

    Really appreciate this!

    #701141

    Hi,

    as already said please let us know about your results when deactivating all your plugins.

    Best regards,
    Andy

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