I’ve bought much to much and aftefter Enfold 6.0.1 I can not create Accions

Hi Rikard

Thanks a lot for your reply!

Can you help me get all my money back? I also was sure, that the license was a life time license. But why did the site tell me, that the license ran out in 2021 then? Suddenly I have 3 licenses …

I will put logon details in the Private section.
The problem is that it is not possible to add content in the Accordions. You have to look at the Accordion number 2 (the one below the uppe one) here, where the Danish headline is: “Sektion for administratorer”: https://stegemueller.dk/faq-til-tng/

Best regards
Hanne

How do I contact Themeforest? Which mailadress?

I am sorry for the wrong credentials. I try again. This time I have checked.

Hi Rikard

But they have worked for a long time (several years)

The problem is now is if I try to ta content into a toggle it does not work. The content does not go in there.
I have made tried to make number 2 as a template from number 1, and I have tried to make a completely new on on a new page from scratch. The problem is the same. I can not build Accordions at all.

You can see on my test site (same credentials): there they work, but I dare not touch them as the second Accordion is pretty complicated, and I need something to copy from.

My test site is here: https://subdomain.stegemueller.dk/faq-til-tng/

Best regards,
Hanne

Hello Mike

Yesterday I tried to make a clean test built on a template from the original one. You find it here: https://stegemueller.dk/test/#toggle-id-1-closed (same credentials).

Try to click on the first toggle “Sektion for administratorer”. You will see that the content is not shown – it only has the headline “Sektion for administratorer”.

If you go to backend you’ll see that it has a lot of content:

“Siderne i indeværende FAQ erstatter på ingen måde TNG Wiki og al den hjælp og støtte, du kan finde der, efterhånden som du læser siderne, hjælpen i afsnittet “Yderligere information” i filen readme.html eller mulighederne for at stille spørgsmål i TNG Forum.” and so on.

The problem is: I can put content into toggles – but when I want to see it on frontend, it is not possible.

Best regards,
Hanne

Hi there
Thanks for your replies.
1. Now I have to copy the accordion from my test site (subdomain.stegemueller.dk) to my live site (stegemueller.dk
2. I log into the test site. I click on the Accordion icon under “Sektion for administratorer” to get to the texts/the back end
3. Nothing happens. I get a blank screen
4. That Accordion has a lot of content, and I created the toggles many years ago, so I really need to copy from here.

How can I get to the back end?

Best regards,
Hanne B. Stegemüller

Hi Mike

Thanks for your reply.

Well – I saved of the toggles in the Accordion number 2 from my test site, and then something happened to the functions.php on the test site. I don’t know what. So I’ve broken my test site.

I more or less manually have rebuild most of the toogles via the back end on the live site. And I’m happy with that. If you look here on the live site: https://stegemueller.dk/faq-til-tng/ you can see that there are many more togggles than before.

But suddenly, when I go the back end a click on the icon “Accordion” I get a blank page again.I don’t understand how that happens.
Earlier you instructed me to make this change to functions.php

//set builder mode to debug
add_action('avia_builder_mode', "builder_set_debug");
function builder_set_debug()
{
  return "debug";
}

I am afraid of ruining also my live site, so I need to ask:
Is it the function.php from my child theme or the function.php from Enfold theme?
Best regards
Hanne

I read instruction more carefull (sorry)
I added this

//set builder mode to debug
add_action('avia_builder_mode', "builder_set_debug");
function builder_set_debug()
{
  return "debug";
}

And now it says that there is a critical error on my site: https://stegemueller.dk/ also on my my live site – also when I remove this code

I don’t know what to do. Please help me

Hi
Are you still there or am I forgotten?

Best regards,
Hanne,
Denmark

Hi Rikard
Thanks for your reply and for the test page.
I see that also here it is not possible to enter the toggles via clicking on the icon “Accordion”
You write “copy your content in bit by bit to see when the problem starts”.
I want to do exactly what you want me to do, so can you please tell me, what exactly you want me to do? I guess the easiest way is to work in the codes.

Best ragards,
Hanne

Hello again

I did the following – something must be wrong with Accordions

1) In the test you made https://stegemueller.dk/kriesi-test/ it is not possible to open Accordion via clicking on the icon.
2) I went through all the codes and there is nothing that should not be there (strange <span></span>. There was a strange   so deleted it. After this review it is still not possible to open the Accordion via clicking on the icon.
3) I made a completely new page: https://stegemueller.dk/lav-ny-accordion/ where I made 3 toggles via copying content from the live sites front end.
4) I realize that on https://stegemueller.dk/lav-ny-accordion/ I can click on the icon to go to Accordion. I add the content, but in the right side of the page the content is not visible.
5) On live: https://stegemueller.dk/lav-ny-accordion/ the content is not shown. Only the name of the toggle is shown. But the content is there.
6) It does not matter whether “Debug mode – Back-end only” is on or off.

What is wrong?

Best regards,
Hanne

Hi there

You can close this case, as the work – debugging your product – is too much compared to what I as a customer get out of it.

I have found that I can create new Accordions without any problems.

It is very mysterious that this particular Accordion suddenly stops working after having worked for years. And after I haven’t changed the content for years.

If I need to correct the content of the faulty Accordion, I now know how to access the code.

Sincerely yours
Hanne B. Stegemüller
Denmark