Viewing 7 posts - 1 through 7 (of 7 total)
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  • May 20, 2016 at 11:24 pm #636078
    mulligan101

    Even after you add an item to the cart it says you must pick an item.
    We have customers emailing daily telling us it doesn’t work.
    please see this image as example:

    May 20, 2016 at 11:26 pm #636079
    mulligan101

    this is the link to the image example: https://www.facebook.com/CharityCollective/photos/a.602549276505431.1073741828.601890466571312/1067758569984497/?type=1&theater

    May 22, 2016 at 12:50 am #636284
    Jordan

    Hi,

    Sorry for the issue you are having.

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username.

    Best regards,
    Jordan

    May 22, 2016 at 10:03 pm #636443
    mulligan101

    here is the info

    May 24, 2016 at 6:00 am #637262
    Ismael

    Hi,

    We’re still not sure why the issue occurs but do you really need to create an “AMOUNT” variation? You can just increase the quantity of the products before adding it to cart instead of selecting the “ONE” or “TWO” option. We created a simple product here and it is working: http://charitycollective.org/store/product/cbd-coffee-2/

    Best regards,
    Ismael

    May 24, 2016 at 5:51 pm #637665
    mulligan101

    the problem is there needs to be different amount options.
    1 patient may want to order 1 eighth BUT another customer may want to order 3 quarters (so he would pick 3 quantity BUT needs to choose the amount “quarter”)

    It seems some customers are ok and the site works fine (like for me and my wife) but for many other customers they call us daily telling us it sayd “pick an option” even after they pick it. and when they check the cart the item is actually there! so it’s weird it says to choose an option..

    did you see this error or this image?
    https://www.facebook.com/CharityCollective/photos/a.602549276505431.1073741828.601890466571312/1067758569984497/?type=3&theater

    May 26, 2016 at 7:53 am #638560
    Ismael

    Hi!

    I see. Thank you for the info. Yes, I was able to reproduce the issue myself and I thought it’s probably cause by the single variation. Anyway, we checked the browser console and we found an error caused by another plugin called “Facebook Follow Jacker”. We deactivated that plugin and the add to cart works properly. Please remove browser cache or hard refresh the page.

    Best regards,
    Ismael

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