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Hello,
After updated the theme, plugins, and wordpress – I am having issues with images not being able to upload. After they upload the thumbnail looks like a gray page and cannot be used. The site have been functioning for almost 3 years with no issues – after this recent update is when the media started having issues.
Hope you can help
We had this issue too last week on all of our sites using Enfold (3.5.2 & 3.5.3) only.
After spending 3 days & trying different solutions, the only thing worked for us was to increase max_execution_time to 300 using php.ini (.user.ini & .htaccess did not work for us). Good luck.Will you guys be fixing this on the next update?
Is there a plugin, or an alternative route to fix this instead of messing with the code? which I am not fully comfortable doing.
Just another piece of info that may help, this issue with uploading images started cropping up after WP 4.5 update were pushed out. I only had Enfold 3.5.2 & 3.5.3 on my sites. I don’t know if the earlier releases of Enfold theme were effected or not. But there is definitely some incompatibility between WordPress 4.5 & Enfold 3.5.2 & 3.5.3 that Enfold developers need to address on the next release of Enfold.
Hi!
Thank you for using Enfold.
Please refer to this link: https://kriesi.at/support/topic/having-problems-after-updating-to-wordpress-4-5-please-read-this-first/
And increase the max_execution_time value in the php.ini or .htaccess file as @ayshehab suggested.
Regards,
IsmaelIsmael,
Have you guys figured out the core of this issue? Will there be a new update out to fix it in the near future?
This is an issue I am having with Enfold only – when I set the default theme all is good.
Hi,
The latest version (3.5.4) should not have any problems like that. If they persist then please post admin login details in private so that we can have a closer look.
Regards,
RikardYes I am still having this issue. Try adding images to media and you will see that it stays at “100%” and there is no thumbnail. When you click on the image it looks like it’s there and uploaded, but something is a bit off.
Hope we can resolve ;)
I am having the issue too. I installed latest version (3.5.4) and still can’t upload.
I even put the file directly in the uploads file folder in c-panel and it still won’t recognize it’s there.
Also increase the time so it wouldn’t time out – that didn’t work.
Keeps saying http error
Please, please fix.
Hi,
Have you guys figured out the core of this issue? Will there be a new update out to fix it in the near future?
No, we are not sure what’s causing the issue but it seems to be server related. There are 80,000++ Enfold users and only quite a few installation are having this issue.
@Intell: Did you do the suggested solutions provided in this thread?Best regards,
IsmaelHi – there was another post somewhere that Yigit responded to with a code to put in the I think function.php
That fixed it for me. I put all the times, etc. back where they should be & it still worked.
None of the other suggestions from other threads I found did a thing to help.
It also didn’t matter for me what size image I used. I tried 200 x 200 gifs – nothing worked.
Here’s Yigit’s code that worked for me.
Yigit wrote: “Can you please try adding following code to Functions.php file in Appearance > Editor?”
add_filter( 'wp_image_editors', 'change_graphic_lib' ); function change_graphic_lib($array) {return array( 'WP_Image_Editor_GD', 'WP_Image_Editor_Imagick' );}I work on sites located on different hosting companies. Yes I do think it is server issue too, but remains to be fixed within Enfold Development team. As it started to happen on all sites when WordPress was updated to Versin 4.5 (All sites experienced the image upload if Enfold was the Theme and the only thing worked for us to increase the max_execution_time value through php.ini (we tried everything suggested on this forum as well as the web search suggestions). The php.ini solution worked on Goddaddy servers only, since many other hosting companies do not allow / support php.ini.
This issue still remains on several hosting companies (iPage to name one) even with the latest version of WordPress and latest version of Enfold, we still can not upload images ( I have to switch Theme, upload my images and switch theme back to Enfold). Yes, this is the server issue, but it happens only with Enfold theme. So the Enfold developers need make some configuration changes that meets some minimum defaults of severs on different hosting companies or whatever change it needs to behave more stable on different hosting servers.Hi,
The php.ini solution worked on Goddaddy servers only, since many other hosting companies do not allow / support php.ini.
Note that you can also adjust the value of the php directive in the .htaccess file. Or did you already test it and it didn’t work? Yes, we will investigate this issue further but your hosting provider might have an initial idea why this is happening since they have full control over the limitations and capabilities of the their servers.
Best regards,
IsmaelHi Ismael,
Yes we tried all solution recommended in this forum as well as the ones came up in our web search, including .htaccess.
When we tried .htaccess and added the maximum execution time out command, it crashed the site. We also tried .user.ini (as godaddy support suggested), but it had no effect.
As far as your suggestion that “Hosting provider have initial idea”, yes they do. They narrowed it down to Enfold Theme, since they can upload with other themes.
The work around for us right now is:
If getting upload error when uploading images, disable enfold theme and use 2016 WordPress Theme (or another theme). Upload the images to the library and switch back to Enfold theme.Just Another piece of info to help the developers:
This issue was happening on all hosting services when WordPress updated to 4.5. (with latest version of Enfold at that time).
When WP got updated to 4.5.1, the issue was disappeared on go daddy servers only, but remained on other hosting services.
Currently this issue remain on some hosting services, but not godaddy.Hi,
have the same issue with enfold 3.5.4
The “work around” ayshebab wrote about in his last post was successfull. I agree: should be fixed within Enfold developement team.Hi,
When we tried .htaccess and added the maximum execution time out command, it crashed the site. We also tried .user.ini (as godaddy support suggested), but it had no effect.
Did you move the code from the php.ini file to the .htaccess? The php directives can be adjusted in the .htaccess file but you have to use different a set of codes. What is the code that you used in the .htaccess file?
This issue was happening on all hosting services when WordPress updated to 4.5. (with latest version of Enfold at that time).
When WP got updated to 4.5.1, the issue was disappeared on go daddy servers only, but remained on other hosting services.Latest version of WP is 4.5.2.
Best regards,
IsmaelI had the same problem. Intell’s solution worked for me.
I added the following to Functions.php.
add_filter( 'wp_image_editors', 'change_graphic_lib' ); function change_graphic_lib($array) {return array( 'WP_Image_Editor_GD', 'WP_Image_Editor_Imagick' );}
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