Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • October 30, 2017 at 4:26 pm #870555
    Michael Oeser

    I´m using Enfold on my own and on a couple of customer websites without any major issues wince quite along time. Today a client informed me that the mobile menu on his website is not usable. If you tab on it in most cases nothing happens (sometimes it seems to work).

    I cross checked it with a Samsung S4 / Android 4.4.2 and in fact I can tab on the hamburger but nothing happens. I checked it on some other sites usinng Enfold and experienced the same issue.

    Examples:

    Frontpage

    https://www.der-prinz.de/
    https://foto-shooting.ch

    Are you aware of that and what is the solution?

    Cheers
    Michael

    November 1, 2017 at 8:30 am #871092
    Rikard

    Hey Michael,

    We had some problems with that in the version you are running, though it should be fixed in the latest version which is 4.2. Could you try updating please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    November 1, 2017 at 3:10 pm #871269
    Michael Oeser

    Hey Rikard,
    I have updated the site to Enfold 4.2 but the issue still persists.

    Can you please check it?

    Best
    Michael

    November 2, 2017 at 10:25 am #871589
    Michael Oeser

    The customer told me the same issue still occurs on Android 7. So I assume there is a bigger issue that needs to be solved.

    November 2, 2017 at 12:08 pm #871613
    Rikard

    Hi Michael,

    Thanks for the feedback. I checked on iphone6/chrome and it’s working like it should, are you sure that you cleared the browser cache from your mobile device browser?

    Best regards,
    Rikard

    November 2, 2017 at 12:14 pm #871617
    Michael Oeser

    Yes but as I said: on Android. It works without issues on iOS, so testing on an iPhone doesn´t make sense ;-)

    November 3, 2017 at 6:11 pm #872243
    Vinay

    Hi,

    I checked all the example sites you mentioned on my android device and took some screenshots of the menu working without any issue.

    Android 4.x is pretty old version. If you have not updated the device and browser the latest CSS and JS may not work properly. I recommend upgrading the browser from play store and check again.

    Best regards,
    Vinay

    November 3, 2017 at 6:51 pm #872251
    Michael Oeser

    That´s really strange because as I wrote before it also happens on an Android 7 Samsung 8 Phone. I will check back with the client.

    November 4, 2017 at 12:24 pm #872472
    Rikard

    Hi,

    Thanks for the feedback, the problems you are seeing are likely due to caching since Vinay don’t get them on his end. Could you ask the client to clear all cache from their mobile browser before they check again? Best option would be to use an incognito tab in Chrome, that should not use any caching at all.

    Best regards,
    Rikard

    November 4, 2017 at 12:34 pm #872474
    Michael Oeser

    Thanks Guys,

    since I´m an iOS guy can you tell me how to clear the cache on Android?

    Cheers
    Michael

    EDIT: Found it. and will let you know if it solves the issue.

    November 5, 2017 at 5:17 am #872681
    Rikard

    Hi Michael,

    Great, hope you get it working and let us know if you should need any further help on the topic.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.