Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #1122202

    Hello.

    I am aware of the fact that this issue has been discussed a lot lately, but I still wasn’t able to find a solution to my specific problem, which I will describe in the following.
    Since we updated our website to the latest version of WordPress (which is, as far as I know, 5.2.2), it hasn’t been working properly due to issues with Enfold. We can neither edit nor publish any page, but instead always get the notification “Aktualisierung fehlgeschlagen”, which translates to “update failed”. We also don’t get the possibility to preview pages, as we only get redirected to “about:blank”, where we can see a never stopping loading symbol.
    Wordpress’ new function also seems to have detected a fatal error with Enfold, which is why we regularly get the following email (german):

    Hallo!

    Seit WordPress 5.2 gibt es eine eingebaute Funktion, die erkennt, wenn ein Plugin oder ein Theme einen fatalen Fehler auf deiner Website verursacht, und dich deswegen mit dieser automatisierten E-Mail benachrichtigt.

    In diesem Fall hat WordPress einen Fehler in deinem Theme „Enfold“ abgefangen.

    Besuche zunächst deine Website (https://nimad.eu/) und überprüfe sie auf sichtbare Probleme. Besuche als nächstes die Seite, auf der der Fehler aufgetreten ist (https://nimad.eu/wp-login.php) und prüfe, ob es sichtbare Probleme gibt.

    Bitte kontaktiere dein Hosting-Unternehmen, um Unterstützung bei der weiteren Untersuchung dieses Problems zu erhalten.

    Wenn deine Website fehlerhaft zu sein scheint und du nicht mehr wie gewohnt auf dein Dashboard zugreifen kannst, hat WordPress jetzt einen speziellen „Wiederherstellungsmodus“. Auf diese Weise kannst du dich sicher auf deinem Dashboard anmelden und weitere Untersuchungen durchführen.

    https://nimad.eu/wp-login.php?action=enter_recovery_mode&rm_token=QTPftPM1IeMOb3yKBco8E5&rm_key=IdfK68T7lkklG089LovOXn

    Um deine Website zu schützen, läuft dieser Link in 1 Tag ab. Aber keine Sorge: Ein neuer Link wird dir per E-Mail zugeschickt, wenn der Fehler nach Ablauf der Frist erneut auftritt.

    Fehler-Details
    ==============
    Ein Fehler vom Typ E_ERROR wurde in der Zeile 361 der Datei /mnt/web112/e3/67/5465767/htdocs/WordPress_08/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php verursacht. Fehlermeldung: Uncaught Error: Class ‘ShortcodeHelper’ not found in /mnt/web112/e3/67/5465767/htdocs/WordPress_08/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php:361
    Stack trace:
    #0 /mnt/web112/e3/67/5465767/htdocs/WordPress_08/wp-includes/class-wp-hook.php(286): AviaBuilder->handler_wp_head(”)
    #1 /mnt/web112/e3/67/5465767/htdocs/WordPress_08/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
    #2 /mnt/web112/e3/67/5465767/htdocs/WordPress_08/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
    #3 /mnt/web112/e3/67/5465767/htdocs/WordPress_08/wp-includes/general-template.php(2745): do_action(‘wp_head’)
    #4 /mnt/web112/e3/67/5465767/htdocs/WordPress_08/wp-content/themes/enfold/header.php(77): wp_head()
    #5 /mnt/web112/e3/67/5465767/htdocs/WordPress_08/wp-includes/template.php(722): require_once(‘/mnt/web112/e3/…’)
    #6 /mnt/web112/e3/67/5465767/htdocs/WordPress_08/wp-includes/template.php(671): load_template(‘/mnt/web112/e3/…’, true)
    #7 /mnt/web112/e3

    I know that several clients have received that email, too, and already reported it, but I couldn’t find anyone else unable to edit his website anymore (with the exception of one person, who only forgot to update Enfold as well).
    Someone mentioned that the plugin “WooCommerce” would be the source of the issue, but I’ve already tried deactivating it and the problem still persisted after that, so that doesn’t seem to be the problem in our case.
    I hope someone can soon find a solution to that issue, as we currently are not able to do so ourselves. If you have any ideas, please share them with us.
    Thanks in advance,

    Lino from Nimad music # publishing

    #1122280

    Hey Nimad,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1123649

    Hello Rikard,

    I’m sorry, but I only know how to give you temporary access with the help of a certain plugin, which makes it only possible for me to give access to an e-mail address. Which address should I type in?
    Thank you,

    Lino from Nimad music # publishing

    #1124399

    Hi Nimad,

    You can use any email, just share credential in the private box below.

    Best regards,
    Victoria

    #1125124
    This reply has been marked as private.
    #1125383

    Hi Lino,

    Thanks for the login token. What happens if you select to use the Classic Editor in the main page of the theme options? If that doesn’t help then please try to look into the issues listed on the page in private.

    Best regards,
    Rikard

    #1127271

    Hello Rikard,

    thank you very much! That solved the problem. Sorry for the inconveniences.

    Best regards,

    Nimad music # publishing
    Lino

    #1127363

    Hi Nimad,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    #1127364

    Hi Nimad,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    #1130607

    Hallo,
    after upgrade WP 4.9.10 to 5.2.2, all works, but if i click on “create new page/post/comment/….”, this error shows and no editor available:
    (WP 5.2.2, Enfold 4.5.7, plugins are disabled)

    Notice: Trying to get property of non-object in /…PathRemoved…/vssosubfolder/wp-includes/post.php on line 6525
    Notice: Trying to get property of non-object in /…PathRemoved…/vssosubfolder/wp-includes/post.php on line 6526
    Notice: Trying to get property of non-object in /…PathRemoved…/vssosubfolder/wp-includes/post.php on line 6530
    Notice: Trying to get property of non-object in /…PathRemoved…/vssosubfolder/wp-includes/post.php on line 6764
    Notice: Trying to get property of non-object in /…PathRemoved…/vssosubfolder/wp-includes/theme.php on line 3021
    Notice: Trying to get property of non-object in /…PathRemoved…/vssosubfolder/wp-includes/theme.php on line 3249
    Notice: Trying to get property of non-object in /…PathRemoved…/vssosubfolder/wp-includes/post.php on line 4479
    Notice: Trying to get property of non-object in /…PathRemoved…/vssosubfolder/wp-includes/post.php on line 4479
    Notice: Trying to get property of non-object in /…PathRemoved…/vssosubfolder/wp-includes/post.php on line 3940
    Notice: Trying to get property of non-object in /…PathRemoved…/vssosubfolder/wp-admin/includes/post.php on line 670
    Warning: Creating default object from empty value in /…PathRemoved…/vssosubfolder/wp-admin/includes/post.php on line 708
    Notice: Undefined property: stdClass::$ID in /…PathRemoved…/vssosubfolder/wp-admin/post-new.php on line 67
    Notice: Undefined property: stdClass::$post_date in /…PathRemoved…/vssosubfolder/wp-admin/edit-form-advanced.php on line 163
    Notice: Undefined property: stdClass::$post_status in /…PathRemoved…/vssosubfolder/wp-admin/edit-form-advanced.php on line 216
    Notice: Undefined property: stdClass::$post_type in /…PathRemoved…/vssosubfolder/wp-admin/includes/meta-boxes.php on line 1375
    Notice: Undefined property: stdClass::$post_type in /…PathRemoved…/vssosubfolder/wp-includes/taxonomy.php on line 226
    Notice: Undefined property: stdClass::$post_type in /…PathRemoved…/vssosubfolder/wp-includes/taxonomy.php on line 229
    Fatal error: Uncaught TypeError: Argument 1 passed to AviaBuilder::handler_wp_dbx_post_sidebar() must be an instance of WP_Post, instance of stdClass given, called in /…PathRemoved…/vssosubfolder/wp-includes/class-wp-hook.php on line 286 and defined in /…PathRemoved…/vssosubfolder/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php:398
    Stack trace:
    #0 /…PathRemoved…/vssosubfolder/wp-includes/class-wp-hook.php(286): AviaBuilder->handler_wp_dbx_post_sidebar(Object(stdClass))
    #1 /…PathRemoved…/vssosubfolder/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)
    #2 /…PathRemoved…/vssosubfolder/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
    #3 /…PathRemoved…/vssosubfolder/wp-admin/edit-form-advanced.php(677): do_action(‘dbx_post_sideba…’, Object(stdClass))
    #4 /…PathRemoved…/vsso in /…PathRemoved…/vssosubfolder/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php on line 398

    Best regards,
    werner

    #1130636

    Hi again,
    i go back to WP 4.9.10 and the same error is displayed. i dont know – something is wrong…

    best regards,
    werner

    #1130707

    Hi Werner,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    #1130746

    Hi Rikard,
    thank you for your answer. After upload WP 4.9.10 and Enfold 4.5.7 via FTP again it works. During the upgrade to WP 5.2.2 some files lost, i think so. I test the upgrade later again and post the result in a new thread.

    Best regard,
    werner

    #1130824

    Hi Werner,

    Thanks for the update, let us know if you should need any further help from us.

    Best regards,
    Rikard

Viewing 14 posts - 1 through 14 (of 14 total)
  • You must be logged in to reply to this topic.