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  • February 10, 2017 at 5:45 pm #745520
    nwcm0819

    We are experiencing the following issues with the Blog (the first of these we requested support for before and it was never resolved):

    1. Breadcrumbs are not showing correctly (in our previous support thread, we provided documentation regarding this issue – we can re-send this information if you need it)

    2. We have some calculators that are not showing fully in various Blog posts and we need them to show fully without the end user having to scroll to see the full calculator (see example here: ) – we have tried changing the width in the iframe code for the calculators, but that does not work…so we are wondering if changing the width of the side bar would allow the full calculator to show. Can the width of side bar be resized?
    Note: we cannot turn off the side bar on the calculator posts because the breadcrumbs are not working correctly and there would not be any navigation for end users to move around the Blog easily.

    3. Does Enfold offer the capability for us to to add a calculator in a pop up window so that when an end user opens the post, they can click on a button that would show the calculator in a pop up window in full width view so that end users can navigate through the calculator’s features in full width view and then close the pop up window when finished so they will be back in the Blog post?

    We appreciate your help with this as it is imperative we launch our Blog asap in order to meet regulatory provisions for our financial management firm.

    February 16, 2017 at 1:33 am #747750
    Yigit

    Hey!

    Login credentials did not work for me. Can you please check them once again? Also, please point out the links and issues once again as it seems like you forgot to include the links :)

    Cheers!
    Yigit

    February 16, 2017 at 6:40 am #747798
    nwcm0819

    The login for the temporary User account I created for your support team in December has not changed…not sure why it did not work for you. I generated a new password and I was able to login just fine with it (see private content).

    Go to http://nwcm.com/retirement-income-estimator/ and you will see that when it is set to use the right side bar (CapitalYOU Side Bar), the side bar covers part of the calculator. When I reduce the width size in the code for the calculator, the width does not change to fit within the page when the right side bar is being used, which requires the user to scroll back and forth to see the entire calculator and move to the next area of the calculator. We need the full calculator content to show as well as the right side bar.

    The issue with the breadcrumbs not showing correctly was never resolved. I had to turn that feature off in most of our posts because it was not working correctly. When you go to http://nwcm.com/capitalyou-blog/ and then click on Commentary & Insights, the breadcrumbs should show as:
    You are here: CapitalYOU Blog/Commentary & Insights
    but instead it shows as:
    You are here: Home/Commentary & Insights
    We can’t use the Categories widget for the side bar due to the way the Blog is structured (note: I included a full explanation about the structure of the Blog in my support ticket in December 2016)

    Please also refer to the post entitled “Death To The Fiduciary Rule” http://nwcm.com/2017/02/15/death-fiduciary-rule/ – you will see that it is not showing the featured image and not showing the social share icons.

    Thank you for your assistance with this,
    Wendy

    February 16, 2017 at 3:05 pm #747978
    Yigit

    Hi,

    1- Issue with the calculator iframe is that it has fixed width values that you can see in the screenshot i attached in private content field. Since iframe sources are loaded externally, we cannot fix it. Please contact the providers of calculator code and ask for a responsive one.

    2- I chose your blog page in Enfold theme options and then chose to use Advanced Layout Builder for blog page in Blog Layout tab and removed following code from functions.php file in Appearance > Editor

    add_filter( 'avia_breadcrumbs_trail', 'avia_breadcrumbs_trail_mod', 50, 2 );
function avia_breadcrumbs_trail_mod( $trail, $args ) {
	
	if ( is_single() ) {
		unset($trail[1]);		
	}	
	return $trail;
}

    3- When using Advanced Layout Builder to create your blog posts, you would need to add comments, social share buttons and featured image manually. I edited your page and added those. Please review your website now

    Best regards,
    Yigit

    February 16, 2017 at 4:53 pm #748043
    nwcm0819

    Thank you…
    1. I understand the issue now and will check with the developer of the calculator.

    2. Will the revisions you made in Appearance > Editor be lost whenever we update the Enfold theme version?

    3. I will use the Advanced Layout format, but it is frustrating that the Blog settings in the Enfold Theme Options do not work – I have everything set there to show the social share

    Breadcrumbs are still not working properly and this issue has not been addressed in the responses I have received from Enfold support so far – still need a resolution for this

    February 16, 2017 at 5:36 pm #748063
    nwcm0819

    There are features in the Advanced Layout format that are not working in the Blog – please look at http://nwcm.com/2016/12/16/financial-commentary-insights/ – We want to have a different style for this section of the Blog and I am trying to achieve the look of the Blog Single Author Small as shown in the Enfold demo Blog styles, but that option is not included in the Blog Posts element in Advanced Layout and when I choose “Excerpt” it still shows the “Read More” link

    Is there a way to use Grid Style for most of our Blog sections and use Blog Single Author Small for one section of our Blog?

    February 17, 2017 at 2:35 pm #748451
    Yigit

    Hi,

    1- Great!
    2- No. I removed the code, not added and other changes were made in Enfold theme options which are not overwritten during updates.
    3- Breadcrumbs show up fine on my end – http://i.imgur.com/2EjmmPA.png. Is not this how you want to display them?
    4- Please go to Enfold theme options > Blog Layout and choose blog style in “Single Post Style” field. You can use default editor for the posts you would like to display in chosen style

    Best regards,
    Yigit

    February 17, 2017 at 8:50 pm #748644
    nwcm0819

    Please use the login info I set up for you so you can see what is actually happening in the admin area of our website so we don’t have to keep waiting an entire day to get a response that states something we are already doing that is not working…

    In Enfold theme options > Blog Layout there are only 3 items I can choose in the Single Post Style:
    –Single post with small preview image
    –Single post with big preview image
    –Multi Author Blog
    We have been using Single post with small preview image

    Then in the Commentary & Insights post, we are using the Blog Posts feature in Advanced Layout and it only provides the same 3 items as listed above – there is no option for Blog Single Author Small as depicted in your Enfold theme demo online. And as I stated previously, the Single post with small preview image option is not working correctly – when I choose “Excerpt” only it still shows the “Read More” link and it does NOT look like the Blog Single Author Small looks in your Enfold theme demo.

    February 24, 2017 at 6:23 am #751264
    Ismael

    Hey!

    I think you’re just confused with the settings. The “Single Post Style” settings cannot influence posts created with the advance layout builder. The “Blog Single Author Small” is an option for the blog overview page, not the single post page. Look for the “Single Author, small preview” option in the Enfold > Blog Layout > Blog Layout settings.

    Cheers!
    Ismael

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