Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 7, 2020 at 1:31 pm #1201590
    EugenioLepine

    Hello everyone,

    I hope that you are OK. I have a problem, and I hope that you can help me.

    When Updating to the latest version (4.7.4) my website (humanfrequencies.com) loses all its visual layout and also the mobile responsiveness. It just shows a basic website without any of the visual settings that I implemented.

    First, a few days ago I updated through the WordPress website, and this error appeared. Then I did what you recommend, and updated the theme through cPanel’s File manager. Still the same issue. Then I updated WPML plugin and PHP to the latest version, and the same thing happened.

    Can you please let me know if I’m missing anything here?
    At this moment, I am running with the theme’s 4.7.3 version, so my website looks correct.

    Thank you so much for your help.

    • This topic was modified 5 years, 6 months ago by EugenioLepine.
    April 8, 2020 at 8:17 am #1201810
    Rikard

    Hey EugenioLepine,

    We would have to see the error in order to help you out, maybe you could perform the update on a staging version of the site first? Also, you have a caching plugin active on the site, maybe that is cause the problems?

    Best regards,
    Rikard

    April 10, 2020 at 5:13 am #1202555
    EugenioLepine

    Thanks for replying Rikard. I will do some tests with and without the Cache plugin. Will let you know if this works.

    April 11, 2020 at 7:03 am #1202841
    Rikard

    Hi,

    Thanks for the update. We’ll keep this thread open in case you should need any further help from us.

    Best regards,
    Rikard

    April 12, 2020 at 9:12 pm #1203162
    EugenioLepine

    Hello again Rikard,

    I have deactivated one of the two caching plugins that I have on my website. Afterwards I updated the theme. So far so good. Thank you so much for your help.

    If anything happens afterwards, I will contact you. Thanks a lot!

    April 15, 2020 at 7:15 am #1203864
    Rikard

    Hi,

    Great, I’m glad to hear that it’s working now. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    April 15, 2020 at 12:01 pm #1203932
    Sonja
    • This reply was modified 5 years, 6 months ago by Sonja.
    April 15, 2020 at 4:46 pm #1204045
    Victoria

    Hi Sonja,

    Great :)

    We are closing the thread.

    If you need further assistance please let us know in a new one.
    Best regards,
    Victoria

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Issues when updating to Enfold version 4.7.4’ is closed to new replies.