Viewing 12 posts - 1 through 12 (of 12 total)
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  • November 4, 2018 at 10:02 pm #1029681
    turistai

    Hello,
    I followed your instructions and installed the plugin to update Enfold.
    But even having a 128 MB PHP Max Upload Size I got the following error message when updating.
    “Request Entity Too Large
    The requested resource
    /wp-admin/update.php
    does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.”

    Any idea to help me solve the problem?
    Thanks in advance.

    November 5, 2018 at 6:02 am #1029765
    Rikard

    Hey turistai,

    Sorry for the problem. We can do the update for you if you post admin WordPress login and FTP login details in private. Also please verify that you have backups of the site in case something should go wrong.

    Best regards,
    Rikard

    November 5, 2018 at 9:26 am #1029803
    turistai

    Hello Rikard,
    thanks for your answer.
    Login details in private.

    • This reply was modified 6 years, 1 month ago by turistai.
    November 5, 2018 at 10:57 am #1029830
    Rikard

    Hi,

    Thanks for that, I need to verify that you have backups or the site as well?

    Best regards,
    Rikard

    November 5, 2018 at 10:30 pm #1030071
    turistai

    Hello Rikard,
    my answer in private.
    Thanks.

    November 6, 2018 at 8:24 am #1030267
    Rikard

    Hi,

    Thanks for the update, I tried updating via WordPress but it seems like your hosting provider is setting a limit for file upload sizes and the theme is too big.

    I tried connecting via FTP but the details don’t seem to work. I’m using the details in private.

    Best regards,
    Rikard

    November 6, 2018 at 11:43 pm #1030624
    turistai

    Hello again Rikard,
    I tried FTP and it is ok in my end. See screenshot in private. Try it again.
    Anyway, just in case you don’t succeed to update the theme, could you give a step by step so I can try?
    Thanks a lot.

    November 7, 2018 at 12:08 pm #1030812
    Rikard

    Hi,

    Thanks for the update, though I’m still not having any luck with the details I posted in my last reply. If you want to have a go yourself then please follow this:

    – Navigate to the /wp-content/themes
    – Rename the Enfold folder to Enfold_bak or Enfold_old
    – Upload the new version to the /wp-content/themes folder
    – Go to appearance->themes in WordPress and activate the new version once the upload is done
    – Delete the old version if everything is working as it should

    If you don’t have any luck or don’t want to do it yourself then please check the FTP login details and post them again in private.

    Best regards,
    Rikard

    • This reply was modified 6 years, 1 month ago by Rikard.
    November 24, 2018 at 11:12 am #1037224
    turistai

    Hi Rikard,
    finally I decided to try the update by myself. I would like to know if I have to upload in the /wp-content/themes the zip version of enfold or the folder not zipped?
    Thanks

    November 26, 2018 at 10:12 pm #1037798
    Victoria

    Hi turistai,

    Here is a link for you to consider:
    https://ua.godaddy.com/help/update-a-wordpress-theme-with-ftp-26339

    If you need further assistance please let us know.
    Best regards,
    Victoria

    November 30, 2018 at 10:01 am #1039259
    turistai

    Thanks Victoria and Rikard!
    Solved by manual updating.

    November 30, 2018 at 4:50 pm #1039379
    Victoria

    Hi turistai,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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