Viewing 25 posts - 1 through 25 (of 25 total)
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  • October 31, 2021 at 12:02 pm #1327178
    eisme

    Hello,

    Please visit our website to see what is the problem, basically I encountered the following.
    – The website reverted back to the old ENFOLD logo and I could not change from the Dashboard.
    – Text in the footer socket also reverted back to ENFOLD
    – Theme color changed to Green (previous color was a customized shades of blue)
    – Font and Sizes are messed up.
    – Related Pages at the bottom of each webpages suddenly appeared.

    November 1, 2021 at 3:54 am #1327253
    Ismael

    Hey eisme,

    Thank you for the inquiry.

    Did you do anything prior to the issue? Looks like the theme options have been reverted back to default. Someone might have accidentally selected a predefined color scheme in the Enfold > General Styling panel and saved the theme options. You may have to restore the site using a backup. If a backup or restore point is not available, you will have to manually reconfigure the theme options and upload the logo again. Please make sure to update the theme to the latest version as well.

    Best regards,
    Ismael

    November 1, 2021 at 6:58 am #1327264
    eisme

    Hi Ismael,

    Major thing is only the update.

    Nothing seems to be changed under the General Styling / Theme Options. And i did attempt to change at least the logo (delete and re-upload) did not work. Even the “Enfold Theme by Kriesi” also appeared suddenly and i could not remove now.

    How can you help me?

    November 1, 2021 at 9:26 am #1327270
    Ismael

    Hi,

    Thank you for the update.

    You may have to temporarily disable the Enfold > Performance > File Compression settings before uploading the logo again. Please make sure to purge the cache before attempting to check the page again.

    Best regards,
    Ismael

    November 1, 2021 at 9:39 am #1327274
    eisme

    Hi Ismael,

    It was set as disabled, did not do anything with this.

    I already checked this issue on multiple platforms – different PC, smartphones, tablets,.

    can i give you an access on our dashboard for you to see and check?

    November 1, 2021 at 1:54 pm #1327299
    cvanberkel
    This reply has been marked as private.
    November 2, 2021 at 5:20 am #1327382
    Rikard

    Hi eisme,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 2, 2021 at 5:22 am #1327383
    Rikard

    Hi cvanberkel,

    The login details you sent are not working. Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    November 2, 2021 at 9:06 am #1327393
    eisme

    Hello Rikard,

    Login details provided under the Private Content.

    Please help to resolve this issue. I could not make any changes.

    November 2, 2021 at 9:49 am #1327400
    cvanberkel
    This reply has been marked as private.
    November 2, 2021 at 12:43 pm #1327443
    Rikard

    Hi Corne,

    Thanks for the update. So you are saying that when updating the last two plugins, the site broke? And you are having the same problems on the test site, as you initially reported? I see that you are currently running an older version of the theme, which would mean that the latest theme update is likely not responsible for this?

    Best regards,
    Rikard

    November 2, 2021 at 12:55 pm #1327450
    eisme

    No Updates available. You are running the latest version! (4.8.7) – this is the last version. Which test site? i only have this site running for many years now.
    When i visited the site on 31st October it was like that already (Enfold Logo, formatting gone, socket with Kriesi mentioned on it) – i didn’t do any before this day.

    Will you be able to assist me?

    November 2, 2021 at 1:42 pm #1327459
    cvanberkel
    This reply has been marked as private.
    November 2, 2021 at 2:57 pm #1327479
    Rikard

    Hi eisme,

    I see that you are running an old PHP version on your site, could you try updating to 7.4 or higher to see if that helps please? If not, then please share server error logs with us.

    Best regards,
    Rikard

    • This reply was modified 3 years ago by Rikard.
    November 2, 2021 at 2:59 pm #1327481
    Rikard

    Hi cvanberkel,

    Are we allowed to temporarily disable plugins on your test site for debugging purposes?

    Best regards,
    Rikard

    November 2, 2021 at 3:04 pm #1327483
    cvanberkel
    This reply has been marked as private.
    November 2, 2021 at 3:11 pm #1327486
    eisme

    Hello,

    PHP Version now updated – Server running PHP version: 7.4.14.

    Yes, please feel to disable whatever you need to troubleshoot my website.

    November 3, 2021 at 6:05 am #1327565
    Rikard

    Hi,

    Thanks for the update. This problem is likely caused by the Email before download plugin, please refer to this: https://wordpress.org/support/topic/site-crashes-breaking/, and this: https://kriesi.at/support/topic/enfold-theme-reset/. Could you try rolling back the plugin to version 6.6 to see if that helps please?

    Best regards,
    Rikard

    November 3, 2021 at 8:22 am #1327591
    cvanberkel
    This reply has been marked as private.
    November 3, 2021 at 8:45 am #1327592
    eisme

    Looks like this one worked. Thank you.

    November 3, 2021 at 12:08 pm #1327615
    Rikard

    Hi cvanberkel and eisme,

    Great, I’m glad to hear that it’s working for you both, and that we could help out with finding the cause. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    November 3, 2021 at 12:14 pm #1327618
    cvanberkel

    For me, you can close it! Thanks!

    November 3, 2021 at 4:57 pm #1327661
    Rikard

    Hi cvanberkel,

    Thanks for the update. We’ll wait for @eisme to respond, as he opened this thread.

    Best regards,
    Rikard

    November 4, 2021 at 7:55 am #1327734
    eisme

    Yes close it, thank you.

    November 4, 2021 at 9:53 am #1327746
    Rikard

    Hi eisme,

    Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 25 posts - 1 through 25 (of 25 total)
  • The topic ‘Issues : Logo, Theme Formating, Colors, Font and Others’ is closed to new replies.