Viewing 7 posts - 1 through 7 (of 7 total)
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  • May 7, 2016 at 6:18 am #628547
    demundus

    Hi Team,

    Love the theme, my foundation is almost complete for my new ecommerce website! I decided to use woocommerce, as I have used it for something else in the past and it fit the bill. I have some issues when the plugin is activated, some are minor, but others are showstoppers. I wanted to start here because it seems like the issue is only with the enfold theme enabled.

    The main issue I’m trying to solve is the inability to add attributes to my products, as well as configuring terms for attributes I’ve created. When I do either, the circle will just spin indefinitely. I am able to add products, use the store, integrate with the theme, etc; but cannot add attributes and terms to those attributes. For example, I’d like to add an attribute for a type of tea, called Tea Type. This is no problem, however if I try to attach that attribute to a product, or add terms to it such as “black tea” or “green tea” wordpress will spin indefinitely.

    This might not be an enfold problem, but I don’t seem to have these issues with enfold turned off. I have tried reinstalling woocommerce several times with no avail. See your admin credentials in the private content.

    May 10, 2016 at 6:06 am #629614
    Rikard

    Hi demundus,

    Sorry for the late reply. The details you provided do not seem to work, could you check and verify please?

    Thanks,
    Rikard

    May 11, 2016 at 5:19 am #630393
    demundus

    Thanks for the reply, not sure why it didn’t work, see private content for updated credentials

    May 12, 2016 at 9:56 am #631245
    Ismael

    Hi,

    The “Tea Type” attribute is empty. Anyway, we edit the product and the attributes panel keeps spinning if you try to add a custom attribute. We also found these errors:

    Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys
3http://hellobubbletea.com/wp/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 500 (Internal Server Error)
load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:4 POST http://hellobubbletea.com/wp/wp-admin/admin-ajax.php 500 (Internal Server Error)

    First, please update the theme to the latest version, 3.5.4. It will probably fix the issue. If not, please update us then we’ll check it again.

    We also noticed that the memory limit is only 40MB. This is pretty low because the advance layout builder requires at least 128MB. Please ask your hosting provider to increase the limit or adjust it in the .htaccess file. https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

    Best regards,
    Ismael

    May 13, 2016 at 3:02 am #631742
    demundus

    I’ll try these things. Thanks for looking!

    May 13, 2016 at 5:53 am #631799
    demundus

    Sorry, I have a dumb question. How do I update the theme? It says I’m up to date on 3.5.1, and i can’t manually check for an update. When I download the theme from themeforest with my envato account, I don’t see a difference between it and the original download, so I’m afraid of overwriting files with an upload.

    What am I doing wrong?

    May 13, 2016 at 9:19 am #631935
    Ismael

    Hi!

    Themeforest always serve the latest version of the theme. Make sure that the page where you download the theme is not cached, try it on another browser. After the download, update it via FTP.

    The Complete Guide to Updating Enfold

    Update Theme Files with FTP

    Cheers!
    Ismael

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