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Hello, I am trying to enter a blank space and an icon from the text editor located in the “content slider”. I can do it, but after saving the changes I can no longer edit the module. I get a white screen, instead of giving me access to edit the different options or settings.
Enfold in 4.8.6.5Hey Marcos Q.,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please let us know where we can reproduce the problem on your site. The screenshot you posted is not loading, please upload it to a service like Google Drive or Dropbox, then link to it here.
Best regards,
RikardHi,
Thank you for the login I was able to add another slide and save then view the frontend, and then go back and remove without any errors. I then tried creating the element on my demo site and didn’t have any issues there.
I see that you don’t have any titles which is fine, but are you getting the error when you add shortcode or html tags in the titles, because that would cause an error and you should not do that.
I see that your theme editor and plugins page are hidden, if you are using a plugin to hide admin elements then you could also get strange errors and should not do that. If you continue to have issues please unhide these areas and consider deactivating your plugins, for typically strange errors are a result of plugin conflicts.Best regards,
MikeHi Mike, if you couldn’t reproduce the bug on my site it’s because I don’t think I explained it correctly. The bug is reproduced when you try to add a “shortcode” (icon, white space …) to the content slider, I did not perceive in your answer that you have tried this.
– I have tested on one page only with this module. The bug persists (url in private content box)
– I have tried to disable all plugins. The bug persists
– I have tried a simple and new wordpress installation. In this case the bug is not reproduced. Our installation is Multisite, maybe this difference will tell you something.Hi,
Thank you for the test page, so above you said that when you test this on a new wordpress installation the issue is not reproduced? Only when a Multisite? Are you able to create a new clean Multisite with no plugins or customizations?
If so then I will ask someone with Multisite experience to look at this.Please copy the shortcode that you added to the element to break it to a plain text file and link to it below, perhaps seeing the shortcode will help identify the error.
Please enable the Enable Avia Layout Builder Debugger and enable WP_DEBUGBest regards,
MikeHi Mike, this is what I have tried:
– Enabled right now the “debug” mode.
– I made a new entry, where I selected a shortcode for a 50px blank space. From the HTML tab I copied the shortcode.
– I pasted the shortocode, in the HTML tab in the location that interested me. It keeps breaking.
– I observe that the console shows a 500 error about an element (applying the inspector from the builder)
– In the front, it returns the following “Failed to load resource: the server responded with a status of 404 (Not Found)”
– When I go back to the revision that does not contain the shortcode, the console stops showing these errors.Hi,
Thank you, I disabled the Enfold Theme Options ▸ Custom Elements ▸ Custom Elements Management and this seems to have corrected the error and now the whitespace shortcode seems to work without breaking the element, please check and let me know if you also find this true.Best regards,
MikeHi Mike, I have checked, indeed it seems that it breaks when activating the “Custom Elements”.
I have also tried to perform the test in a completely new and clean installation (not multisite). I have been able to detect that when activating the “custom elements” it also breaks … although not in the same way, in this case, it does not return a blank screen, but when you want to go to the screen to edit the content, you can see that the content is missing.
I think it is obvious that it is a theme bug. Please, I beg you to record this problem to try to solve it in future versions.
I will temporarily activate or deactivate the “custom elements” when I want to introduce shortcodes in a content slider. Is there something provisional we can do? (Different from activating / deactivating the “Custom Elements” option)
Hi,
Thanks for the feedback I have reported this to the Dev Team and will reply when I hear back from them, thank you for your patience.
For now try leaving the Custom Elements Management disabled.Best regards,
MikeHi,
The Dev Team has fixed the issue so future versions won’t have this issue, if you would like to try it on your site you will need to replace these two files via FTP:/enfold/config-templatebuilder/avia-template-builder/php/class-element-templates.php /enfold/config-templatebuilder/avia-template-builder/php/class-shortcode-helper.phpPlease make a backup of these for fallback and replace them with the files linked below.
Best regards,
Mike
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