Viewing 9 posts - 1 through 9 (of 9 total)
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  • June 17, 2016 at 12:55 am #649473
    mkdakwa

    Hi,
    The text block template element is not loading tinymce in Advanced editor mode. I can see that the text is there ( and the font color white). When I switch from the visual to the text view everything looks ok but the tinymce isnt loading in the visual view. I also see that the “Add Media” button is not triggering any action, so I cannot add any images to my posts even in the Default editor mode.

    I am hoping someone can check out for me what the problem might be. I tried deactivating all pluggins but the problem persists.

    I will add my credentials privately and hope for some help.

    • This topic was modified 8 years, 4 months ago by mkdakwa.
    June 18, 2016 at 7:13 am #650105
    Rikard

    Hi mkdakwa,

    Could you try deactivating all plugins to see if one of them is causing a conflict please?

    Regards,
    Rikard

    June 18, 2016 at 12:44 pm #650145
    mkdakwa

    Hi Rikard,
    I had already tried that and it didnt work: I tried again when you mentioned it and still the problem persists. I deactivated the plugins, and cleared my cache and added the text block in advanced layout mode: still blank.

    mkdakwa

    June 18, 2016 at 6:00 pm #650223
    Basilis

    Hi!

    Can you please give it a try and update enfold to the latest version and let us know if that solves the issue for you?

    Regards,
    Basilis

    June 18, 2016 at 6:56 pm #650243
    mkdakwa

    Hi Basilis
    Unfortunately that doesnt help. I am running the latest version of the theme as well as the latest version of WordPress and still the problem persists.
    Would really appreciate if somebody checked it out and helped me troubleshoot what could be the problem. I have created login credentials in my first post.

    regards,
    mkdakwa

    June 21, 2016 at 3:34 pm #651526
    mkdakwa

    The issue has resolved itself. I am not sure what fixed it but it has been fixed. Thanks for your time gentlemen.

    June 21, 2016 at 6:45 pm #651636
    Andy

    Hi,

    glad it’s solved now. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

    Best regards,
    Andy

    June 21, 2016 at 6:55 pm #651646
    mrshaffly

    I’ve been troubleshooting all morning on an issue similar to this. See if adding ‘strong’ or ‘bold’ to a text item may be the problem.

    June 23, 2016 at 5:15 am #652460
    Rikard

    Hi @mrshaffly,

    Not sure if you got your problems fixed or not, if not then please start a new thread and include admin login details in private so that we can have a closer look. A greater description of the problem you are having would be appreciated as well.

    Regards,
    Rikard

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