Viewing 11 posts - 1 through 11 (of 11 total)
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  • May 22, 2016 at 3:44 pm #636362
    tremblayly

    Hi

    I have three websites in development and all of them I’m having issues when I edit content and/or I’m changing Enfold settings. I’ve been working with my host WP Engine to help me with this as I thought I had server issues because it’s been happening intermittently on three of my installs that are on the same server. They troubleshooted with me yesterday on one install where it was acting up a lot more. They have found a lots of warning messages generated by the theme.

    Here a link to the debug log file:
    https://www.dropbox.com/s/lxok67mvyewz5bk/debug.log?dl=0

    Can you please resolve these issues.

    Thanks
    Lyse

    May 22, 2016 at 7:47 pm #636397
    Basilis

    Hey tremblayly!

    Can you please provide for us the 3 licenses of enfold and access to each web site, so we can see where the issue is?

    Thanks a lot for your patience and understanding

    Regards,
    Basilis

    May 22, 2016 at 8:46 pm #636430
    tremblayly

    Hi Basilis,

    I have provided the licenses and access credentials for all three websites in the private area.

    Thank you
    Lyse

    May 22, 2016 at 8:49 pm #636433
    tremblayly

    Hi again,

    See the links to the websites in development in the private areas.

    Thank you
    Lyse

    May 24, 2016 at 5:26 am #637251
    Ismael

    Hi,

    We would like to test the “silviafindings” site but we can’t access the dashboard. We are being redirected to the “My Account” page. And “admin.php” causes 404 error. Please follow the instructions provided here: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/

    Best regards,
    Ismael

    May 24, 2016 at 4:09 pm #637570
    tremblayly

    Hi Ismael,

    I had created the user as subscriber…..sorry, this one must have slipped…

    Thanks for your patience
    Lyse

    May 26, 2016 at 7:34 am #638547
    Ismael

    Hi,

    Alright. We are able to access the “silviafindings” site but we can’t reproduce the issue. Is this happening on a particular page? We created a test page here: http://silviafindings.wpengine.com/test-builder (hosted on WPengine)

    Best regards,
    Ismael

    May 29, 2016 at 8:11 pm #640024
    tremblayly

    Hi Ismael,

    This problem does not happen on all of the pages. I also can’t tell when it’s going to happen. I’ve been pumping out products all of this week and have not encountered any issues. I will be working again this week on the website: surmespieds (techweb) where it was happening regularly. Have you tested that one?

    Thanks for your patience.
    Lyse

    May 30, 2016 at 1:15 pm #640325
    Andy

    Hi,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Keep plugins deactivated while testing.

    Best regards,
    Andy

    June 8, 2016 at 4:38 pm #644943
    tremblayly

    Hi

    I’ve reinstalled the theme and re-installed my website on a different domain. So far all is working well.

    Please close this ticket and if I encounter any issues I will open as a new topic.

    Thank you for your patience and support.

    Lyse

    June 10, 2016 at 5:05 am #645989
    Ismael

    Hi,

    Alright. Please feel free to do so in case. Thank you for the update. :)

    Best regards,
    Ismael

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