Viewing 11 posts - 1 through 11 (of 11 total)
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  • March 17, 2016 at 6:06 pm #599843
    Michael Oeser

    Hi there,

    yesterday I moved my full website and Domain to another hoster. Seems like most of the stuff works great but one thing is not working anymore. Pls see screencast at: http://www.screencast.com/t/kDp2AgnlnI

    Any ides why that can be. Never had this issue before

    Thanks
    Michael

    March 17, 2016 at 6:22 pm #599860
    Jordan

    Hi Michael!

    Thanks for reaching out to us!

    Could you please provide a link and login details to your site, so we can have a closer look at the problem. You can put the login information in the Private content section of your reply.

    Cheers!
    Jordan

    March 17, 2016 at 6:26 pm #599863
    Michael Oeser

    Sure. There is a page in draft mode called “Test”. It has only a section but there you can see the problem.

    March 20, 2016 at 1:30 am #600782
    Josue

    Hi!

    Have you tried on a different browser? it seems to be working fine – http://screencast.com/t/HQFdtRfv6F

    Best regards,
    Josue

    March 20, 2016 at 12:09 pm #600827
    Michael Oeser

    Hi Josue,

    yes I tried Firefox, Chrome and Safari. Still same issue. And I was talking about the section edit (as you can see in the screencast). The others that you tested in your screencast (textblock) work. It´s only for the section. Please see in the screencast and/or refer to the testpage I mentioned.

    By the way: Your screencast requires Flash player which is really odd :-(

    March 20, 2016 at 12:51 pm #600829
    Vinay

    Hi!

    Please make sure the folder permission is as per the wordpress standards https://codex.wordpress.org/Changing_File_Permissions

    Once the above is done to correct the issue… please use a plugin like https://wordpress.org/plugins/duplicator/ and move the site again it’s very easy with duplicator to move your entire site in a few clicks.

    Regards,
    Vinay Kashyap

    March 21, 2016 at 1:54 am #600926
    Josue

    Hi,

    I can see the error now, can you please create us a temporary FTP / SFTP account? post it here as a private reply.

    Regards,
    Josue

    March 21, 2016 at 4:53 pm #601352
    Michael Oeser

    Hey Josue,

    my hoster was able to fix it. I wasn´t using the latest Enfold version and there was an issue with PHP 7.0 which my server uses. The latest Enfold supports PHP 7.0 right?

    For the time being we switched to PHP 5.6 but sure I wanna switch back to 7.0 again.

    Thanks
    Michael

    March 22, 2016 at 12:10 am #601609
    Josue

    Hey!

    The issue is related to the /wp-admin/admin-ajax.php file, it returns a forbidden error when Enfold tries to access it on the ALB pop-ups, this is a permissions-related issue, perhaps if you ask your host about it they could find a solution that works with PHP 7.0.

    Best regards,
    Josue

    March 22, 2016 at 10:38 am #601800
    Michael Oeser

    Hey Josue,

    I updated the theme to the most recent version and switched back to PHP 7 and everything works just fine.

    Cheers
    Michael

    March 22, 2016 at 11:18 am #601812
    Josue

    Good to know and glad to hear that Michael!

    Cheers!
    Josue

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