Viewing 14 posts - 1 through 14 (of 14 total)
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  • #823548

    Hello Team,
    My site is facing some troubles regarding the menu in desktop, tablet and mobile version.
    I tried to follow the threads here in the forum but they are confused and I didn’t find an answer.
    My problems are:
    – submenu not working anymore in tablet and mobile version (caching done lots of time)
    – logo disappeared and menu is completely mixed up in desktop version (see the image attached)
    Please let know what to do.
    Thanks a lot!

    #823662

    Hey turistai,

    Are you using a child theme? and do you have any customizations in the header?

    Best regards,
    Nikko

    #823728

    Hello Nikko,
    yes I am using a child theme.
    I have some customization in Enfold > Header and probably the following in Quick CSS has to do with header
    }
    @media only screen and (max-width:767px) {
    .avia-slideshow-inner, .avia-slideshow-inner img {
    height: 180px !important;
    }

    To force menu to show in tablet and mobile I chose the option
    Enfold > Main menu > Burger mobile menu > always display menu item.
    But honestly I don’t like it. I would prefer as before: display submenu items on click. But it doesn’t work.

    The second point is that the burger menu option never displayed in my enfold header menu. Even using the option “logo right, menu left”. It was not a problem until the last update because I was not interested in the burger menu option in my desktop version.
    But probably there was an error since then and now this error affects also the mobile and tablet version.

    Thanks.

    #823843

    Hi turistai,

    I am seeing your page fine. The css is loaded and it looks ok. Same on mobile and tablet. It was probably just cache. Menu works fine on mobile. Please clear the cache on all your devices and check again.

    Best regards,
    Victoria

    #823871

    Hello Victoria,
    as I wrote above it is working fine now in mobile and tablet versions because I changed menu display to :
    Enfold > Main menu > Burger mobile menu > always display menu item.
    But it is not the option I prefer.
    And in the desktop version I had to changed the position of the logo.
    I will try to turn to my previous customization and let you know what happens.
    Thanks

    #823971

    Hello Victoria,
    Confirming the issue. I tested again and again.
    If I use the following option, the theme is not showing submenu on mobile and tablet.
    Enfold > Main menu > Burger mobile menu > display submenu item on click

    Please let me know how to fix the problem

    #824028

    I am having exactly the same issue, used the same work around and was told the same thing.

    #824030

    Hi. Same issue.

    #824150

    same here

    #825075

    @akelly7 @giorgio_betagrafic @tier1graphics
    Hello guys,
    did you have an answer from support or solve the problem?
    Let me know.
    Thnaks a lot.

    #825230

    Hi,

    Kriesi is still working on the issue, the update will be solved soon.

    Best regards,
    Basilis

    #826857

    @Basilis, thanks for the feedback. I will follow up.
    Regards

    #838171

    same issue here

    #839264

    Hi goch,

    Could you please start a separate thread, describe your issue there and give us a link to your website. Just to avoid confusion.

    Best regards,
    Victoria

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