Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • April 26, 2018 at 5:33 pm #947366
    Chad_Roberts

    The video loads tiny above the section where it should load. It often has issues loading as well

    April 28, 2018 at 4:13 pm #948396
    Victoria

    Hey Chad_Roberts,

    I do not see the video loading anywhere.

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    April 30, 2018 at 5:17 pm #949127
    Chad_Roberts
    This reply has been marked as private.
    May 2, 2018 at 6:30 am #949826
    Rikard

    Hi,

    Thanks for the login details, though I can’t see a video added anywhere on your front page. I’m guessing you want it to load as a background in the first Color Section element? If so then please set the video in the Section Background tab in the element options.

    Best regards,
    Rikard

    May 4, 2018 at 12:13 am #951162
    Chad_Roberts

    In the color section: Home it is currently set to display a link to a video on the WP site but no video is displaying.

    May 4, 2018 at 1:28 pm #951640
    Victoria

    Hi Chad_Roberts,

    Please update to 4.3.1, the self-hosted video issue is fixed in it.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    May 7, 2018 at 4:25 pm #952736
    Chad_Roberts

    Hi I updated the theme but it’s still not working :(

    May 9, 2018 at 12:42 pm #953876
    Victoria

    Hi Chad_Roberts,

    You gave links to different websites, I am confused. Where is it not working?
    On which website and page is the issue present?

    Best regards,
    Victoria

    May 9, 2018 at 6:15 pm #954080
    Chad_Roberts

    It’s not working on this website
    Sorry for the confusion

    May 11, 2018 at 7:43 am #955057
    Victoria

    Hi Chad_Roberts,

    Please refer to this thread for a possible solution.

    Best regards,
    Victoria

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